Will Herring Email & Phone Number

Fort Wayne, Indiana Area

Manages customer specific products and engineering changes from initial quotation through life of product. Actively solicits sales opportunities for additional product lines.Essential Duties:Analyzes blueprints, specifications, proposals and other documentation to prepare time, cost, and labor estimates for products, projects or services.Maintains regular contact with and provides technical support with customer engineering representatives to ensure production objectives are met. Answers inquiries regarding production capabilities, manufacturability of parts, and tooling issues. Visits customer facilities to build relationships, broaden knowledge of product usage, and research additional services to offer the customer.Manages and provides follow up on contract review issues, quotations, and costing issues, including cost effectiveness, profitability and cost-reduction. Reviews and updates engineering changes.Initiates and manages NPI process to inform team members and gain full understanding of challenges related to new parts. Designs process to maximize use of resources and provide best value to customer. Formulates new product launch project timelines with tasks, goals and milestones.Works on and follows up on contract review issues, quotations, and costing issues, including cost effectiveness, profitability, and cost-reduction. Reviews and updates engineering changes.Manages technical aspects of account, including but not limited to, electronic data, revision updates, and continuous process improvement.Responsible for all aspects of project success from engineering through production and shipment to the customer.Participates in customer design initiatives or seminars.Provides regular company presence at customer facility to seek new opportunities and provide customer support.

Fort Wayne, Indiana

I assist students in order to help them be successful at Ivy Tech. I help them with homework, filing their FAFSA’s, setting up schedules, paying tuition, setting up their computers for class and any other matter that they need assistance with. I work as the front desk administrator for the tutoring department. I also have worked in other departments such as the distance education center and admissions.

New Haven, Indiana

Job duties for a general manger include:Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments). Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval.Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections.Paying close attention to daily operations, recommending and creating improved courses of action where necessary.Explaining the policies and procedures of the store to all employees and following up with employees to ensure that these issues are understood and followed.Providing store management with weekly reports on the financial condition of the store.Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to management.Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained.Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships.Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.Overseeing the hiring and training of all department managers.Maintaining an enthusiastic attitude to build positive employee attitudes and morale.Overseeing and maintaining compensation plans for all employees.Creating cost-effective advertising programs and merchandising strategies for the store. Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.

Fort Wayne, Indiana Area

Advise customers about necessary service for routinemaintenance.Help identify a mechanical problem by questioning thecustomer or doing a visual inspection or road test.Confer with customers about inspection results, recommendcorrective procedures, and prepare work order for neededrepairs.Prepare a repair order showing time, cost, and laborestimates for service.Write a brief description of the problem on the repair orderto help the mechanic locate the problem.Explain the work performed and the charges to thecustomer.Handle customer complaints.

Marion, Indiana

ManagementService managers are responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop. They supervise technicians’ performance and arrange training programs to keep the team’s skills up to date. Managers prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible. They also select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.SalesThe service department is an important source of revenue for the auto shop. Managers are responsible for maximizing revenue by attracting more customers or increasing the value of each service job. Service managers must develop promotional campaigns to encourage owners to choose the shop for their next service or repair. They must set up a system to contact existing customers when their next scheduled service is due. When a vehicle is in for repair or servicing, the service manager must ensure that a member of the team inspects it to identify any additional work required.Customer ServiceService managers must ensure the highest levels of customer satisfaction so that owners continue to return to the shop for future work. Repeat business is vital to building long-term revenue and profitability. Service managers must identify aspects of the business that affect customer satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work. They must ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.

The Parts Manager is responsible for running a profitable and efficient parts department. He/she will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager must be an investment advisor and profit producer.ESSENTIAL DUTIES: Forecast goals and objectives for the department and strive to meet them. Strive for harmony and teamwork with all other departments. Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs. Prepare and administer an annual operating Prepare and administer an annual operating budget for the parts department. Attend managers'​ meetings. Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales. Hire, train, motivate, counsel, and monitor the performance of all parts department staff. Direct and schedule the activities of all parts department employees. Provide technical assistance to parts department employees. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation. Monitor parts department employees'​ payroll records. Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction. Handle customer complaints immediately and according to the dealership's guidelines. Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business. Monitor and adjust inventory to minimize obsolescence.

I assisted the manager with daily tasks and was trained to become a manager. I assisted in the following areas:Inventory ManagementParts managers are responsible for managing inventory based on demand and cost targets. They must be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. However, they must also avoid the costs of carrying excessive inventory. Parts managers must have knowledge of stock-control systems so that they can effectively record and analyze the movement of parts. They must also maintain accurate records of parts replaced under warranty and details of faulty parts.PurchasingSourcing quality parts at the right price is an important aspect of the job. Parts managers must be able to identify and evaluate suppliers who can offer replacement parts that match the quality of the originals. They must also have good negotiating skills so they can obtain the best prices for parts.SalesParts managers may have responsibility for selling parts to customers, in addition to meeting internal repair requirements. They set prices and discount levels and plan promotions to increase sales. They must be able to identify prospects for volume sales, such as fleet operators or independent service and repair centers. Parts managers maintain regular contact with major customers to build loyalty and ensure long-term revenue. They are also responsible for operating a retail sales counter for customers with small parts orders.Team ManagementIn large organizations, managers may be responsible for supervising other department employees, such as parts warehouse staff, retail counter sales staff or field sales representatives. They recruit employees and arrange training so that their team members have the product knowledge and customer service skills to provide high levels of customer satisfaction.

Associate Of Science - As, Computer And Information Sciences And Support Services, Graduate

Activities and Societies: NASA Scholar

Diversity Sales Training

Sales training on how to cater my sales approach to better serve a more diverse customer base.

Education record

I have completed all of the relevant training for my positions as assistant parts manager and parts manager.

Computer Science

I took general courses and further down the line I added to them at Ivy Tech Community College.