Will Irwin Email & Phone Number

Hamilton, New Zealand

• Co-ordinate contractors (engineers and electricians) and internal technicians.• Schedule and manage all maintenance and repairs within the Hamilton factory.• Stores Manager, looking after all spares and stocks.• Monitor and report on production downtime. • Analyse existing maintenance processes to reduce downtime and thereby increase production efficiency.• Process mapping of multiple lines to identify inefficiencies and re-engineering opportunities.• Cataloguing SOPs from process mapping then writing and updating SOPs.

Melbourne Area, Australia

• Analyse existing annual operations reporting and document gap analysis.• Design reporting template, define data sources and develop executive reporting solution.• Develop the Bureau’s five year strategic plan to a standard that drives the operational plans.

Melbourne, Australia

• Develop new project plans in MS Project from antiquated Excel plan.• Review project documentation (Objectives, Scope, Deliverables, KPI’s, Milestones, and Assumptions etc).• Review project resourcing mainly to resolve existing under-resourcing issues. • Maintain and update project plan; report progress versus plan and identify issues /concerns.• Prepare details around Roles & Responsibilities of individuals /team and ways of working.• Managed project Issues Log and develop Go-live issues solution.• Risk management – maintain risk register /reviews. Monitor risk resolution and mitigation progress.• Project document management using MS Groove.• Review change control process /approvals.

Melbourne, Australia

• Analysis of alternate industries to determine feasibility of potential new business opportunities.• Analysis of government funding, competitors and training opportunities.• Business Process Analysis, mapping, and development across all business functions.• Conceptual design of integrated application to replace the various databases and spreadsheets.• Systems requirements including: data requirements, workflow, GUIs, role definitions, and functionality for all internal users. • Resource Management for sales campaigns.• Configuration of systems to incorporate workflow functionality.Main Achievements:• Design of company’s new databases.• Reengineering of the company’s sales processes.

Melbourne, Australia

• Business Process Analysis, mapping, and development across all business functions.• Conceptual design of integrated application to replace the various segmented legacy systems.• Functional specifications of systems requirements including: data requirements, workflow, GUIs, role definitions, and functionality for all internal users plus external users that access information from the UHG portal. • Introduction of workflow functionality to systems.• Resource planning for all IT developments. • User Acceptance Testing of solutions.• Use Case development using Enterprise Architect (basic-intermediate skills)Main Achievements:• Comprehensive mapping and redesign of all the company’s processes.• Design of the integrated database solution and drafting of the functional specification for the system’s development.

Melbourne Area, Australia

• Business Process Analysis, mapping, and re-engineering.• Developing and testing costing models to evaluate the costs/ benefits of outsourcing projects.• Facilitation of stakeholder meetings.• Project risk assessment.• Data extraction, cleaning, and analysis to develop hypothesis for the future state of existing processes.• Development of business case documentation including project scoping and proposals. Main Achievements:• Successful reengineering of the coin counting processes & management of pilot project.

Melbourne, Australia

• Analysis of existing product financial models and update of data from health and pharmaceutical indexes.• Redevelopment of models to reflect any changes in market share or product growth.• Development of models for new products.• Standardisation of financial models across all products within the portfolio.• Business process analysis, mapping, and development.• Documentation of processes for ongoing use of the models.

Melbourne, Australia

• Business Process Analysis, mapping, and development.• Project budgeting, tracking, and reporting. • Financial analysis and post implementation review of all projects.• Administration of all construction projects in SAP R/3 (for both Victoria and South Australia).• Development of specifications for the creation of new SAP Project Management and Billing modules, conducted in co-ordination with Powercor’s SAP developers. • User Acceptance Testing of all new SAP modules for the new company (silk Telecom).• Logistics analysis, logistics process mapping, and order management.• Capital reconciliations and asset management.• Accounts Receivable and aged debt analysis.• Customer Billing for Victoria and South Australia.• Change management in Project Management, Logistics, and Billing prior to the company’s merger on January 1, 2006.• Contribution to various management reports and company audits.• Creation of process documentation and training guides for SAP Project Management and Billing modules. • Systems (SAP) and process training.Main Achievements:• Cleanup of company’s capital projects to enable accurate assessment of assets for merger.• Significant contribution to creation of new SAP Project Management and Billing modules.• Once I had developed strong skills in the PM, MM and Billing modules my role focused on mapping the organisation’s processes and information needs then developing specifications for the creation of new SAP PM and Billing modules for the new company, Silk Telecom. This work was conducted in co-ordination with Powercor’s SAP developers.

Melbourne, Australia

• Review the application of AS/NS 4360:2004 Risk Management standard.• Process analysis and mapping of the existing Risk Management framework.• Creation of DFDs, process flow, and workflow diagrams using MS Visio.• Analysis of risk reports and reporting processes.• Recommendation and presentation of process changes to the Risk Management framework.• Documentation of technical specifications for development of Lotus Database Risk Register.• Documentation of revised DTF Risk Management Guidelines.Main Achievements:• Completion of draft specification for development of new intranet-based application to streamline risk management.

Melbourne Area, Australia

• Co-ordination of all project documentation for category projects, including development & communication of project plans, activities, timelines & resource schedules.• Develop & maintain accurate & timely project status reports for the New Activities Review team that support the business integration process.• Analysis and re-mapping of existing NPD project management processes.• Recommendation of changes to existing processes so Cussons can reduce future product launch times.• Coach team members in use of project planning & reporting tools (MS Project & Plumtree Project Collaboration).• Supporting the IT introduction and application of PlumTree software.• Administration of Plumtree Internet-based project communities.• Worked closely with category marketing managers to provide effective project / administrative support as required.• Cross-functional project managementMain Achievements:• Implementation and configuration of new project collaboration tool.• Analysis and reengineering of project management processes.

Melbourne Area, Australia

Data Analysis & Reporting• Weekly analysis of outstanding repairs for the Asia-Pacific region.• Reporting of repairs analysis to management in Australia, Taiwan, and the USA.• Analysis of processes to eliminate bottlenecks, to improve repair turn-around-time.• Development of Excel templates for management reporting.• Customer invoice reconciliation for monthly repair payments.• Vendor (Repairer) Management.Shipment Tracking and Customer Liaison• Daily contact with Repair Centres worldwide to determine the status of critical repairs.• Weekly distribution of repair reports to Repair Centres.• Liaison with logistics organisations to locate and clear missing shipments.• Updating of data warehouse with shipment and repair details.Logistics Process Analysis• Logistics analysis to uncover bottlenecks in shipping processes.• Mapping of logistics processes.• Creation of DFDs and process flow diagrams using MS Visio.• Presentation of process improvement strategies to Asia-Pacific senior management.Main Achievements:• Reduction of the ‘over 90 days repairs’ backlog by 80% through refinement of processes and systems.• Successful investigation of shipping and customs issues between Indian customer and US depots.

Hamilton, New Zealand

Business and Systems Analysis- Analysis and complete redevelopment of A&AS maintenance & inventory systems. - Data and financial modelling.- Faultfinding and administration of the A&AS LAN.- Analysis, development, and documentation of A&AS maintenance and test procedures.- Full SDLC development. Quality Management & Data Analysis- Analysis of quality control systems to improve production and testing accuracy at various dairy sites.- Data analysis – regression analysis, Statistical Process Control.- Analysis of laboratory testing procedures to standardise - The customer analysis was performed through liaison all levels of site personne. - Customer and market analysis to determine marketing and pricing strategies.Technical Training and Support- Installation, training, and technical support for specialised instrumentation and software.- Detailed training requirements analysis and co-ordination of the servicing and training schedule.- Technical writing, including the drafting service procedures, software instruction manuals, business reports, and project documentation.- Planning of and presentation at yearly training conference for all software and instrumentation customers.Project Management- Project planning, tracking, and reporting.- InfraPowder Project: Construction and commissioning of an on-line Bran+Luebbe powder analyser within the NZMP Te Rapa powder factory. Repairs Management & Electronic Service- Installation, service, maintenance, and calibration of electronic analysing equipment.- Management of the instrument repair schedule.- Computer and network assembly and testing.- Design, construction, and testing of printed circuit boards.Other Duties:- Commissioning of Process engineering projects.- Inventory management and purchasing.- Drafting of engineering process diagrams and electrical schematics.- Creation of business reports, service procedures, software instruction manuals, and project documentation.