William Wallace Email & Phone Number

Melbourne, Victoria, Australia

During my tenure as Restaurant General Manager, myself and my team have achieved notable milestones that significantly contributed to the success of the establishment. In FY23, we achieved the following prestigious milestones:- #1 restaurant.- #1 customer lead.- #1 people lead.- #1 product lead.- #1 facility lead.- Most improved restaurant.- Most improved customer lead.- Most improved facility lead.- Recognised as one of the top three Restaurant General Managers for the year.The day-to-day of my role as a Restaurant General Manager includes:- Overseeing overall restaurant operations with a focus on long-term goals, resulting in achieving Store of the Quarter twice since my tenure in the role began.- Budgeting, financial reporting, and driving profitability.- Leading and managing diverse teams, including hiring, training, and development.- Ensuring efficiency and compliance with company standards across all operational areas, leading to three awards for outstanding quarterly evaluations.- Taking ultimate responsibility for a positive customer experience and addressing all concerns, contributing to three awards for exceptional customer satisfaction.- Engaging in strategic decision-making to drive the restaurant's success.- Collaborating with entire management team to achieve organisational objectives.- Addressing complex challenges and finding effective solutions.- Adapting to changing industry trends and driving positive change within the restaurant.- Effective communication with staff, higher-level management, and stakeholders.

Melbourne, Victoria, Australia

- Provided leadership across multiple shifts and departments.- Was in charge of the people department within our restaurant. Averaged a score significantly above target whilst in the role.- Made key decisions and changes on various aspects of store operations to benefit customer experience.- Managed and oversaw the entire hiring process from interviews to training.- Engaged in planning and implementing policies to improve overall store performance.- Held accountable for specific business areas and executed strategies that were beneficial to customer and employee satisfaction.- Addressed complex issues and challenges within the store.- Maintained a customer-centric approach whilst overseeing all operations.- Involved in budgeting and financial decision-making.- Communicated efficiently with staff and upper-level management.- Adapted to changing situations and drove positive change within the store.

Hobart, Tasmania, Australia

- Guided and directed team members during a shift.- Resilient and level-headed in a fast paced environment.- Responsible for up to 20 team members at a time.- Oversaw the entire shift's operations.- Made on-the-spot decisions for customer service and operational issues.- Addressed a wide range of challenges and collaborated with the team to find solutions.- Involved in the training of new team members.- Ensured tasks were completed efficiently by all team members.- Maintained a customer-centric approach while overseeing all operations.- Adapted to changing situations and resolved unexpected issues.- Communicated importance of cash handling procedures and ensured they were consistently followed.

Hobart, Tasmania, Australia

- Ensured paramount customer satisfaction by creating positive customer experiences through upselling and approachable customer service.- Efficiently prepared and assembled orders following consistent procedures.- Maintained a clean and organised workspace, following all hygiene standards.- Communicated efficiently with other team members and management.- Fostered a teamwork-oriented environment.- Managed time efficiently in a fast-paced environment and prioritised tasks effectively.- Flexible and adaptive to changes made.- Handled challenges with a positive attitude and problem-solving mindset.- Managed transactions accurately, confidently and efficiently.- Adhered to company cash handling procedures and policies.