Will Jackson Email & Phone Number

Reading, England, United Kingdom

Reading, United Kingdom

• Softools provides clients with a platform to create business process apps that require ‘zero coding’ meaning virtually anyone can produce an app when working with this software.
• Extremely challenging environment using AGILE project delivery methodology
• great exposure to handling deadlines and clients without the backing of PRINCE2 or a large organisation with well established business processes
• in charge of client communications, project delivery, managing the support team, the developers and assisting account managers in getting sales over the line
• used my experience to make calls on timescales, testing, mitigating risks and previously unforeseen issues

Reading, United Kingdom

• The role had many challenges and I was performing three roles;
• Project Manager
• Account manager
• Business AnalystWe also had control over modules in our system whereby we were responsible for keeping documentation in our area up to date and contemporary.Successfully delivered projects worth up to £300k and was in.

Reading, United Kingdom

• Assisted the Project managers and the project team with client liaising and handling multiple UAT’s.
• Creating Statement of works for project managers
• Working within a team of 6 and coordinating between 1-5 developers at any one time.
• Working to adhere to timescales and budgets up to £17,000 using PRINCE 2 methodology
• Creating a new statement of works template for the Small Works Order department
• Leading on multiple Small Projects at a time

Reading, United Kingdom

• Company uses NovaHX system which we designed bespoke for each client.
• The software included specific custom eligibility and calculations to aid the Council’s social housing, homeless, CBL (Choice Based Lettings) and other modules.
• In order to investigate to a very high level I was required to learn to read complex SQL queries along with writing SQL to investigate issues.
• Maintained a complete grasp on Abritas’ processes and its inner workings. I acclimated to this very quickly and to a high enough level to advise project managers and other management regarding the Abritas system.

Oxford, United Kingdom

• This is a similar role to RM, in that I worked an IT Support Desk for all County and City users.
• Included supporting staff from all over the county involved in different areas and systems.
• Many first time fixes over the phone

Didcot, United Kingdom

• It required very high level of customer service.
• I managed my own queues, calls and emails providing a first time fix where possible.
• The role was strict and demanding when it came to meeting SLAs and targets.
• Provided new groups of starters with mentoring, training and support as well as delivering a proactive workshop, which included checking that backups and virus checks were run correctly at the schools.

Bicester, United Kingdom

• Telesales company
• Required us to make 120 calls a day with plenty of rejection!

Didcot, United Kingdom

• Was asked to apply for management role.

Didcot, United Kingdom

• Cold canvassing Gym Membership on the street in winter.

Didcot, United Kingdom

Didcot, United Kingdom

• Upon returning to the UK I helped set up a business called Ensure Business Recovery. This involved selling a ‘disaster recovery’ product directly to SME businesses. I researched target companies and sent out mail shots.
• I organised the target companies into tracking spreadsheets and followed them up with phone calls.

Cape Town Area, South Africa

Cape Town Area, South Africa

Mafikeng, South Africa

For the first month I lived with a family in the Northern Province, caring for an HIV positive person. I then worked for the ‘One Water’ charity, installing infrastructure in townships which pumps and purifies water from the ground and into a storage tank – the pumps are powered by the local children as they play on a roundabout connected to the.

Didcot, United Kingdom

• Asked to take on management role as young as 18.
• This was a crucial part of developing my excellent customer service skillset.

Didcot, United Kingdom

Didcot, United Kingdom

Spreadsheets, ensuring attention to detail, quantifying data in Excel, producing reports and conducting advanced search functions on the internet for WOM marketing campaigns.

Education record

Education record