Will Johnston
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Will Johnston Email & Phone Number

Customer Experience Representative at Rhoback at Rhoback
Location: Richmond, Virginia, United States 5 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Rhoback
Role
Customer Experience Representative at Rhoback
Location
Richmond, Virginia, United States
Company size
17 employees

Who is Will Johnston? Overview

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Will Johnston is listed as Customer Experience Representative at Rhoback at Rhoback, a with 17 employees, based in Richmond, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Will Johnston.

Will Johnston previously worked as Customer Experience Representative at Rhoback and Group Leader at Strong Wings Adventure School. Will Johnston holds Bachelor Of Arts - Ba, Leadership Studies from University Of Richmond.

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Rhoback

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Profile bio

About Will Johnston

I am a student at the University of Richmond Majoring Leadership Studies and Entrepreneurship. This past summer I had the opportunity to intern with Rhoback in their merchandising department. Before interning, I spent time working numerous roles at Rhoback including assisting the founders in moving the inventory from their basement to their warehouse, working as a fulfillment specialist and leading inventory management. My experience with Rhoback gave me an appreciation and an interest in entrepreneurship and the entrepreneurship spirit. I love working hard towards a goal, both long term or short term. This drive and discipline primarily derives from an injury I had that required 3 major surgeries and 27 months of physical therapy. What was once diagnosed as a 6 month injury snowballed into a longer and seemingly unsolvable problem. After 18 months, just before my third surgery I was told I’d never run again by one of the best orthopedic surgeons in the country; however, I pushed forward. Through my work ethic and drive I was able to prove that diagnosis wrong. I now enjoy running and running sports on a regular basis without any issues. This is the work ethic and mental toughness I take with me every day. Personal relationships are the most important thing in my life. One of the best examples of this is my time at Strong Wings Adventure School. As a Group Leader, I led campers on bike rides up to 50 miles, facilitated high ropes course elements, and other adventure activities. However, my time at Strong Wings means so much to me not because of the things I’ve done there but the impact that leading those activities has had on my campers. Being able to lead and inspire my campers to achieve things they thought they never could do is so powerful and empowering for me. Helping my campers achieve their goals truly inspires me to be my best. I take such pride and purpose in their personal growth and being able to share that with them is such a privilege.At my core I take tremendous pride in my work ethic and working with people to achieve results that go beyond the sum of the parts. I believe that nothing rivals hard work and effort. I believe that relationships are the key to success. And I believe that when we can orchestrate solutions based on our goals where we prioritize relationships, hard work, and effort the sky's the limit.

Current workplace

Will Johnston's current company

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Rhoback
Rhoback
Customer Experience Representative at Rhoback
charlottesville, virginia, united states
Website
rhoback.com
Employees
17
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5 roles

Will Johnston work experience

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Customer Experience Representative

Current
Rhoback

Charlottesville, Virginia, United States

Represent Rhoback’s brand through personalized, customer-focused interactions, building loyalty, resolving issues efficiently, and reinforcing its reputation as a top-tier eCommerce brand.Resolve customer inquiries through Gorgias, addressing product questions, returns, exchanges, discounts, lost or undelivered orders, and other issues, achieving exceptional satisfaction with an average first response time under 20 minutes.Utilize Shopify to access pertinent customer information to oversee orders, refunds, and discounts, and create new or replacement orders based on customer needs, ensuring accurate assistance with relevant information.Leverage NetSuite to manage the most urgent challenge, order cancellations and modifications, partnering with fulfillment teams to optimize processes and enhance both operational efficiency and customer service.

Sep 2024 - Present

Group Leader

Strong Wings Adventure School

Nantucket, Massachusetts, United States

Guided campers through challenging adventure activities and bike rides ranging up to 100 miles per day.Facilitated daily and hourly emotional and physical safety briefings before starting a new activity to prepare campers for activities to ensure clear communication and expectations.

Jun 2022 - Aug 2024

Merchandising Intern

Rhoback

Charlottesville, Virginia, United States

Developed the Master Sales file for the previous year, constituting the product release date, revenue generated from release, 2-day sales velocity, and overall sales velocity.Contributed analysis of products in meetings with Founders and Head of Merchandising Department to curate the product release calendar.Utilized artificial intelligence in market research, looking into individual product sales data of 5-10 similarcompanies to explore an expanding product segment and expand Rhoback's footprint.

May 2023 - Jun 2023

Student Team Manager

University Of Richmond Men'S Lacrosse

Richmond, Virginia, United States

Filmed games bi-weekly, and broke down film into offensive, defensive and transitional possessions for coaches to review during the game and timeouts to make in game adjustments to help the team succeed.Managed the shot clock for daily practices and scrimmages.

Oct 2022 - May 2023

Fulfillment Specialist

Rhoback

Charlottesville, Virginia, United States

Hired as one of the company's first employees, helped move inventory from the Founder's personal basement to the current warehouse.Led inventory management and fulfillment, organizing products and fulfilling outstanding orders.

Sep 2019 - Jan 2023
Team & coworkers

Colleagues at Rhoback

Other employees you can reach at rhoback.com. View company contacts for 17 employees →

PJ Peter Januzelli Peter Januzelli Colleague at RhobackUnited States View → BF Brandon Fowlis Brandon Fowlis Colleague at RhobackNew Providence, New Jersey, United States View → LM Liam Mccall Liam Mccall Colleague at RhobackLatrobe, Pennsylvania, United States View → SW Susie Warren Susie Warren Colleague at RhobackBarboursville, Virginia, United States View → PR Peter Russell Peter Russell Colleague at RhobackLancaster, Pennsylvania, United States View → LL Lolly Lux Lolly Lux Colleague at RhobackCharlottesville, Virginia, United States View → LB Leonard Buddington Iii Leonard Buddington Iii Colleague at RhobackAlbany, New York, United States View → CO Caroline Outlaw Caroline Outlaw Colleague at RhobackWilliamsburg, Virginia, United States View → LB Lauren Basham Lauren Basham Colleague at RhobackCharlottesville, Virginia, United States View → LH Logan Harte Logan Harte Colleague at RhobackCharlottesville, Virginia, United States View →
2 education records

Will Johnston education

FAQ

Frequently asked questions about Will Johnston

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What company does Will Johnston work for?

Will Johnston works for Rhoback.

What is Will Johnston's role at Rhoback?

Will Johnston is listed as Customer Experience Representative at Rhoback at Rhoback.

Where is Will Johnston based?

Will Johnston is based in Richmond, Virginia, United States while working with Rhoback.

What companies has Will Johnston worked for?

Will Johnston has worked for Rhoback, Strong Wings Adventure School, and University Of Richmond Men'S Lacrosse.

Who are Will Johnston's colleagues at Rhoback?

Will Johnston's colleagues at Rhoback include Peter Januzelli, Brandon Fowlis, Liam Mccall, Susie Warren, and Peter Russell.

How can I contact Will Johnston?

You can use AeroLeads to view verified contact signals for Will Johnston at Rhoback, including work email, phone, and LinkedIn data when available.

What schools did Will Johnston attend?

Will Johnston holds Bachelor Of Arts - Ba, Leadership Studies from University Of Richmond.

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