Will Josey • 6Σgb • Aφa Email & Phone Number

Atlanta, Georgia, United States

Determine and define project scope and objectivesPredict resources needed to reach objectives and manage resources in an effective and efficient mannerPrepare budget based on scope of work and resource requirementsTrack project costs in order to meet budgetDevelop and manage a detailed project schedule and work planProvide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progressManage contracts with vendors and suppliers by assigning tasks and communicating expected deliverablesUtilize industry best practices, techniques, and standards throughout entire project executionMonitor progress and make adjustments as neededMeasure project performance to identify areas for improvement

Greater Atlanta Area

Insurance Agent specializing in Life and Health insurance sales. Proven track record of creating genrational wealth and dynamic gains for small business owners. My goal is to help you secure your future with the stroke of a pen! Ask me about our free Living Benefits feature. We also offer Financial Services and additional Estate and Retirement Planning options.

Greater Atlanta Area

Business model designed to assist potential business owners gather information on how to start, maintain and grow their business. You have the idea, we'll help you find your way.

United States

Provisioning and Project Manager who provided front end as well as back end support for a variety of Multi-billion dollar clients. These clients relied on me to make business beneficial decisions that would ultimately reduce overhead and increase revenue.

Served as the Executive Escalations liason for the Chairman's Office for all Business customers. Responsible for NPS and customer to partner interactions involving issue resolution and problem solving.

Atlanta, Ga

•Individual Contributor whose primary responsibility was to manage the relationship cycle and provide operational leadership.•Worked in support of the BIS Care Manager Work group in an Order Management support role•Supported and partnered with our Service Delivery Business partners, Convergys Leadership team, AT&T PMO team and sellers, to provide an even better customer experience via data analysis.•Created and analyzed metric reporting to identify potential performance concerns or opportunity•Provided weekly call support and reporting to a Solution based sales support team that required additional order review and management.•Partnered with my assigned Heathrow Team Lead direct report to develop streamlined strategic initiatives for the Simple / Inflight Order Processing Team•Reduced the Cost per call of SBCM and SBCA projects via the Redhat Process•Managed MACD Team Lead (2012), Managed IP Flex and Simple Order Team Leads (2012 – 2013)

Greater Atlanta Area

•Provided direct project management support for SBS business customers to guarantee a “white glove experience”•Partnered with Service Delivery, IT, Production Support to move order from submission to installation.•2011 Order Incubation Lead supporting complex orders.•Audited order notes to identify potential customer escalations as part of gap analysis

Greater Atlanta Area

•Expanded targeted customer demographics through consultative selling protocols, strategic planning and effective communication strategies for maximum customer base penetration•Partnered with Design and Engineering groups to customize a service platform for the customerSold complex solution proposals to Small Business Customers (i.e. IP Flex, VDNA, MPLS etc.)•Utilized consultative selling skills and developed strategic plans to sell products/services/supplies to selected customers in designated market areas via telephone•Demonstrated progressive record of sales achievement ensured customer satisfaction and created / designed mass marketing strategy to effectively penetrate the small business demographic

Responsible for call transfer of mobility customers to their request locations when they dialed 411 from their mobile devices. Ensuring a proper customer experience in less than 10 seconds.

Bachelor'S Degree, Cyber/Electronic Operations And Warfare

Seeking a Degree in Cyber Security.

Bachelors, Biology, General

Activities and Societies: Alpha Phi Alpha Fraternity, Inc.The First Intercollegiate Black Greek Organization

Associate Of Science (A.S.), Business Administration And Management, General