Responsible for high quality personalized customer service that has become synonymous with the Westin brand worldwide.

Sales of music venues specializing in Electronic Dance Music DJ's and live performances of all unsigned and emerging artists.

As a member of the concierge team at Sutton Hotels I was responsible for holding the highest standards of service for our guests; booking trips and taxi’s, retrieving vehicles, assisting with luggage as well as ensuring all of our guests needs were 100% satisfied.

Between January 2nd and April 2nd, 2012 I have been able to participate in a Student organized survey/consulting project. The aim of this project was to survey the employees and managers of a local Edmonton business with a survey that we created. The data we collect was then used to determine several factors about the organization including topics such as:"How structure and hierarchy affect communication among employees and managers".Upon completion of the data collection we were able to write out our results and recommendations and forward them to the company in a color printed and coil bound booklet. The hope is that we may be able to help the company provide more efficient service to the customers while fostering a more innovative and focused working environment for the employees.

During my time at Metterra Hotel on Whyte I was responsible for the parking and retrieval of guest vehicles in a timely manner, planning and creating the weekly bell person schedule as well as ensuring the type of pleasant and memorable stay our guest would expect from a smaller boutique hotel.

Working as an employee of EIA I was required not only to ensure the high level of service one would expect from an International airport I was also responsible for parking and retrieving guest vehicles in a prompt fashion keeping up with a large volume of flights both in and out of the Edmonton International Airport.