Will Keen Email & Phone Number

Whippany, New Jersey, United States

● Delivered knowledgeable and courteous service regarding amenities while also handling a wide variety of customer service tasks, including creating and managing reservations, billing, and reporting.● Held full accountability for processing customer transactions, coordinating the guest services desk, scheduling shuttle trips, and maintaining daily logs.● Implemented the “Aimbridge Has Heart” charity for the American Heart Association at Hyatt House Whippany for the month of March, and raised the most charitable donations on the Front Desk Team.● Ensured proper completion of all shift responsibilities for AM, PM, and overnight shift.● Received the “Team Leader of the Month Award” for the month of May in 2019● Consistently maintained an exemplary customer service record while meeting all company goals and expectations

Manchester Center, Vermont, United States

● Hold full accountability for managing strategic business planning, staffing, employee relations, business operations, marketing, and business development functions during off-peak hours for a 200-room Luxury Collection property.● Oversee all departments of hotel; Banquets, Front Desk, Sales, Valet, Security, Housekeeping, Restaurants and engineering.● Analyze organizational goals and data and utilize results to establish short and long-term plans and budgets.● Collaborate to create accurate budget estimates and team with key managers to identify new business opportunities with potential to increase revenue and reduce expenditures.● Supervise team members and monitor performance standards while ensuring compliance with company standards.● Sort, organize, and store all transaction information regarding the resort’s six food and beverage outlets.● Provide progressive discipline to assist employees in understanding a performance problem or opportunity for improvement exists.● Enforced contracts for groups and room blocks and managed billing for hotel’s major corporate accounts.● Successfully run the hotel's End of Day/End of Month procedures on a nightly basis that includes backing up all hotel folios, credit card settlements, Micros postings, and various other hotel reports.

Manchester Center, Vermont, United States

Front Desk Agent / Night Auditor