Will Keith Email & Phone Number

Dayton, Oh, Us

Arlington, Virginia, Us

Providing administration and support with Local and Cloud based hosts for the Commercial Innovation Center.

Dayton, Oh, Us

In a joint role with the College of Arts and Sciences and Central IT. Responsible for implementing JamfPro into University of Dayton as an MDM solution for Apple devices owned by the institution. Work includes developing a provisioning standard for Apple Devices and ensuring efficient onboarding. Also responsible for improving the quality and efficiency of the technical support in the College of Arts and Sciences, by developing and implementing new tools, policies, and procedures which leverage enterprise management systems.

Dayton, Oh, Us

Responsible for improving the quality and efficiency of the technical support in the College of Arts and Sciences, by developing and implementing new tools, policies, and procedures which leverage enterprise management systems. Work involves developing solutions using a Ivanti Management Console for PC’s, and WorkSpace One for Apple Device Enrollment, and provisioning.

Dayton, Oh, Us

Position is responsible for performing system administration for College of Arts & Sciences lab computers, including installing and configuring hardware and software, troubleshooting and correcting problems. Position also performs system administration for College of Arts & Sciences faculty and staff, including installs and configuration, urgent troubleshooting and correcting of hardware and software problems. Position provides support for both Apple and Windows devices in the College. Position hires, trains, schedules, and supervises student lab monitors.

Cupertino, California, Us

Providing global chat support for users of Apple products (iOS, OS X, WatchOS), and Beats products. Duties include multitasking across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigating a technical environment. Goals for every chat are not only fixing technical issues, but also providing an incredible customer experience.

Canton, Ohio, Us

Expertly provide support for majority of technology issues that faculty, staff, and student's experience. Deployment and maintenance of all technology owned by Malone University remotely and locally. Offered support of software used by the university as a whole including but not limited to testing, purchasing, maintenance, instruction and deployment.

Canton, Ohio, Us

Professionally mange help desk system to receive and monitor customer issues. Effectively act as bridge for clients concerned with technology issues, and technicians solving issues. Accurately handles time sensitive situations with care and respect in phone or person. Daily routine work includes taking detailed accounts of problems, contacting clients to collect information, troubleshooting computers, programming Cisco telephones, composing FAQs of common issues, communicating issues with Malone community, and supervising student workers of Malone Information Technology. Supervision and management of work study student employees.

Canton, Ohio, Us

Effectively worked with faculty members to resolve problems that arose during classroom instruction. Expertly provided support to analyze and resolve issues related to network connectivity, outlined instruction on how to operate projection systems, resolved video and sound issues, and employed any troubleshooting techniques needed to resolve various other issues that arose. Daily routine work included media conversions, software installs and updates, building and repairing internal components of computers, troubleshooting printers, inventory of equipment, and training new employees on the help desk system.

Master'S Degree, Computer Science

Bachelor Of Arts (B.A.), Biology, General