Will Lynch Email & Phone Number

Atlanta, GA, US

Norcross, Georgia, United States

Norcross, GA

• Provided strategic and functional leadership for the Americas region of the customer service organization.
• Represented ADVA to customers throughout the region: responded to escalations, drove the resolution of issues, and ensured customers received the best experience possible.
• Oversaw all aspects of ADVA’s service delivery business in the region (professional services, maintenance, NOC, and training) while increasing revenue at or above target for four out of five years.
• Managed a budget that was 20% of the global service department and consistently came in under budget.
• Evolved the organization to better serve the region via team realignment and enhancement of resources.

Norcross, GA

• Directed the global development efforts related to the FSP 3000R7 platform.
• Held Project Management responsibility for release budgets and schedules.
• Owned all aspects of the release process from initial Product Line Management description of features to final production level testing and customer documentation.

Norcross, GA

• Held overall engineering responsibility for the FSP 3000RE/RR product line and led the local Firmware and System Integration Test (SIT) teams.
• Aligned organizational objectives across multiple internal groups (i.e. Operations, Customer Service, Engineering, PLM, Sales, etc.) and multiple external partners.
• Spearheaded a highly successful, intensive firmware talent search when the organization required existing team to grow by 50%.
• Guided the FSP 3000RE/RR product line through feature development, component obsolescence, customer escalations, and eventually, the product end-of-life process.
• Established and evangelized ADVA’s first multi-disciplined Agile-like iterative development team and released two major products on time and under budget using this approach.
• Represented R&D’s DWDM organization to customers by managing internal escalation projects and presenting findings.

Norcross, GA

• Led a team of eight embedded software engineers that was responsible for firmware development across three different optical networking platforms.
• Managed and individually contributed to the code base through 17 different releases.
• Interacted with a global system engineering team to ensure product functionality was accurately represented and accounted for in the high level optical networking system.
• Successfully led multiple investigations into customer field issues to conclusion.

Norcross, GA

• Developed embedded software for new optical telecommunication products and features using object oriented methodologies.
• Gathered low level requirements for new projects from hardware engineers.
• Interfaced and created drivers for complex components such as ASICs and FPGAs.
• Produced APIs for high level shelf controllers.
• Maintained existing code, authored design and test quality documentation.
• Worked closely with test engineers to ensure high quality releases.

Norcross, GA

• Worked on a team of three to comprehensively manage the IT infrastructure of an optical telecommunications manufacturing company of over 200+ employees.
• Responsibilities included commissioning new servers, upgrading existing servers, backing up mission critical data, intrusion monitoring, system failure analysis and recovery, user management, budget planning, etc.

Norcross, GA

• Established an automated test framework for the purposes of testing a dense wavelength division multiplexing (DWDM) platform called RayExpress.
• Developed and designed the underlying infrastructure, created extensive test suites using this framework to test products to all relevant optical telecommunication standards, created and led classes to enable other.
• Managed several of the critical hardware servers for the automated test infrastructure as well as the overall defect management system.

Norcross, GA

• Worked on a team of eight engineers to develop FPGAs for a variety of optical transport applications.
• Reviewed schematics, specified components, implemented designs to associated telecommunication standards, and ensured the final designs met timing constraints.

Norcross, GA

• Developed embedded software to precisely control the actuation of microelectromechanical system (MEMS) devices used at the heart of an advanced reconfigurable optical add-drop multiplexer (ROADM).
• The MEMS devices consisted of hundreds of microscopic mirrors that were controlled by manipulating high voltage pulse-width modulated (PWM) signals.
• Performed the following activities while working on the Advanced Optical Technology (AOT) team: designed controls architecture, implemented code on microcontrollers and FPGAs, created automated test procedures and.

Peoria, Illinois Area

* Developed embedded software to enable advanced electro-hydraulic functionality on backhoe loaders.* Designed the system architecture, then worked on a team of five engineers to implement software on an embedded controller and install it on a test machine.