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Telecommunications Industry Veteran | 22 Years of ExcellenceI'm a results-driven telecommunications professional with over two decades of experience in driving success across diverse domains. My expertise spans optical telecom, product development, sales, service delivery, and quality management. Throughout my career, I've demonstrated an ability to revitalize underperforming teams and enhance overall organizational value.Innovation and R&D | 15 Years of Technical ExcellenceDuring my initial 15-year tenure in telecommunications, I made substantial contributions to R&D. I tested cutting-edge solutions and crafted embedded software and firmware for a range of products. I orchestrated cross-functional teams and led the development of groundbreaking products. Over time, I took charge of comprehensive releases for intricate platforms, guiding them from conceptualization to widespread availability.Sales, Service Leadership | 4 Years of Exceeding ExpectationsTransitioning into a sales and service role, I spearheaded the Customer Service Americas region for a transformative 4-year period. My leadership was instrumental in consistently surpassing ambitious revenue targets while concurrently ensuring top-tier service quality. Our team's commitment to excellence was validated by exceptional customer satisfaction scores, solidifying our reputation as best-in-class service providers.Global Quality Management | Elevating Standards for 3 YearsIn my most recent role as the head of ADVA's global Quality Management organization, I championed a customer-centric vision of quality. Collaboratively working with my team, I established a transparent and precise understanding of quality across our entire product lifecycle. This encompassed supplier relationships, hardware and software development, release processes, and post-deployment issue resolution. Armed with this insight, we systematically tackled challenges, initiated continuous improvement initiatives, and played a pivotal role in optimizing new product launches for heightened quality performance.Elevate Your Team and OrganizationIf you're seeking a dynamic leader with a proven track record in telecommunications, product development, and quality management, let's connect. Together, we can drive transformative growth, enhance operational excellence, and exceed the most ambitious goals.
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Vice President Of QualityAdva Jan 2020 - Aug 2023Norcross, Georgia, United States -
Senior Director, Customer Service AmericasAdva Optical Networking Jul 2015 - Jan 2020Norcross, Ga• Provided strategic and functional leadership for the Americas region of the customer service organization. • Represented ADVA to customers throughout the region: responded to escalations, drove the resolution of issues, and ensured customers received the best experience possible.• Oversaw all aspects of ADVA’s service delivery business in the region (professional services, maintenance, NOC, and training) while increasing revenue at or above target for four out of five years.• Managed a budget that was 20% of the global service department and consistently came in under budget.• Evolved the organization to better serve the region via team realignment and enhancement of resources.
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Director R&D, Release ManagementAdva Optical Networking Jan 2014 - Jun 2015Norcross, Ga• Directed the global development efforts related to the FSP 3000R7 platform. • Held Project Management responsibility for release budgets and schedules.• Owned all aspects of the release process from initial Product Line Management description of features to final production level testing and customer documentation.
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Director R&D, FirmwareAdva Optical Networking Apr 2008 - Dec 2013Norcross, Ga• Held overall engineering responsibility for the FSP 3000RE/RR product line and led the local Firmware and System Integration Test (SIT) teams.• Aligned organizational objectives across multiple internal groups (i.e. Operations, Customer Service, Engineering, PLM, Sales, etc.) and multiple external partners.• Spearheaded a highly successful, intensive firmware talent search when the organization required existing team to grow by 50%.• Guided the FSP 3000RE/RR product line through feature development, component obsolescence, customer escalations, and eventually, the product end-of-life process.• Established and evangelized ADVA’s first multi-disciplined Agile-like iterative development team and released two major products on time and under budget using this approach.• Represented R&D’s DWDM organization to customers by managing internal escalation projects and presenting findings.
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Firmware ManagerAdva Optical Networking Mar 2007 - Mar 2008Norcross, Ga• Led a team of eight embedded software engineers that was responsible for firmware development across three different optical networking platforms.• Managed and individually contributed to the code base through 17 different releases.• Interacted with a global system engineering team to ensure product functionality was accurately represented and accounted for in the high level optical networking system.• Successfully led multiple investigations into customer field issues to conclusion.
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Firmware EngineerMovaz Networks Feb 2005 - Feb 2007Norcross, Ga• Developed embedded software for new optical telecommunication products and features using object oriented methodologies.• Gathered low level requirements for new projects from hardware engineers.• Interfaced and created drivers for complex components such as ASICs and FPGAs.• Produced APIs for high level shelf controllers.• Maintained existing code, authored design and test quality documentation.• Worked closely with test engineers to ensure high quality releases. -
Information Technology System AdministratorMovaz Networks Sep 2004 - Jan 2005Norcross, Ga• Worked on a team of three to comprehensively manage the IT infrastructure of an optical telecommunications manufacturing company of over 200+ employees.• Responsibilities included commissioning new servers, upgrading existing servers, backing up mission critical data, intrusion monitoring, system failure analysis and recovery, user management, budget planning, etc.
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Test EngineerMovaz Networks Aug 2003 - Aug 2004Norcross, GaEstablished an automated test framework for the purposes of testing a dense wavelength division multiplexing (DWDM) platform called RayExpress.• Developed and designed the underlying infrastructure, created extensive test suites using this framework to test products to all relevant optical telecommunication standards, created and led classes to enable other System Verification and Test (SVT) engineers to further enhance the test suites.• Managed several of the critical hardware servers for the automated test infrastructure as well as the overall defect management system.
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Fpga EngineerMovaz Networks Feb 2003 - Jul 2003Norcross, Ga• Worked on a team of eight engineers to develop FPGAs for a variety of optical transport applications.• Reviewed schematics, specified components, implemented designs to associated telecommunication standards, and ensured the final designs met timing constraints.
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Aot EngineerMovaz Networks Feb 2001 - Jan 2003Norcross, Ga• Developed embedded software to precisely control the actuation of microelectromechanical system (MEMS) devices used at the heart of an advanced reconfigurable optical add-drop multiplexer (ROADM). • The MEMS devices consisted of hundreds of microscopic mirrors that were controlled by manipulating high voltage pulse-width modulated (PWM) signals.• Performed the following activities while working on the Advanced Optical Technology (AOT) team: designed controls architecture, implemented code on microcontrollers and FPGAs, created automated test procedures and methodologies, designed a printed circuit board (PCB) to enable MEMS testing, wrote systems level architecture documentation to incorporate the ROADM into the larger telecommunications platform, led customer trials.
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Research EngineerCaterpillar, Inc May 1999 - Jan 2001Peoria, Illinois Area* Developed embedded software to enable advanced electro-hydraulic functionality on backhoe loaders.* Designed the system architecture, then worked on a team of five engineers to implement software on an embedded controller and install it on a test machine.
Will Lynch Skills
Will Lynch Education Details
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Frequently Asked Questions about Will Lynch
What is Will Lynch's role at the current company?
Will Lynch's current role is Seasoned Technology Leader with a Proven Track Record in Transforming and Leading High-Performing Teams | Expert in Optical Telecom, Product Development, and Quality Management.
What is Will Lynch's email address?
Will Lynch's email address is wl****@****ail.com
What schools did Will Lynch attend?
Will Lynch attended Case Western Reserve University.
What skills is Will Lynch known for?
Will Lynch has skills like Otn, Fiber Optics, Voip, Dwdm, Optical Fiber, Firmware, Ethernet, Embedded Systems, R&d, Optical Communications, Snmp, Network Architecture.
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Will Lynch
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Will Lynch
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Will Lynch
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