My original role with SIG was to be a project manager for the Michigan Learning Channel project, which I successfully brought online despite significant obstacles to infrastructure, configuration, and vendor problems. This channel now provides educational content to students that were left without sufficient access to high speed internet during the pandemic and has received multiple awards from outside organizations. I am incredibly proud to have been a part of this project.After my transition to IT Director, I was primarily responsible for all internal IT processes and procedures. Onboarding/Offboarding employees, maintaining core network gear, responding to issues within the environment, configure and manage multiple AWS accounts/instances, and be the point person for all IT related matters.During my time as IT Director I spear-headed multiple projects that improved the quality of IT services available at SIG. For one, I redesigned the network to be more resilient and brought in fiber based internet services as well as LTE backup services to maintain our connectivity to the internet no matter what, I built multiple solutions for internal projects that included building databases from scratch and maintaining those systems in a secure fashion, I also implemented a cloud backup solution that protected our Sharepoint, OneDrive, and Salesforce environments that gave us peace of mind regarding data loss and protection. I also lead the migration from a single OneDrive solution to a full featured Sharepoint deployment that allowed for granular permissions along with active logging of all activities on the Sharepoint drive. All of this has been done in the last 6 months under my guidance and direction.

Currently managing the IT needs for 50+ clients across a diverse array of specialties. I coordinate my efforts with those of on site representatives of our clients and function as a liaison between them and outside vendors.

Currently working as a Windows and VMware platform engineer for a biomedical company with multiple datacenters around the world. One of my specific roles is to facilitate and manage the migration of their 4.x environment to 5.1 by creating customized migration documentation relative to each datacenter and training platform engineers on best practices related to those migrations. I am also responsible for day to day activities ranging from server deployment to in depth troubleshooting and failure analysis. I function in these roles remotely and frequently assist on-site personnel with physical troubleshooting activities when out of band interaction is not available.Previously involved in a joint venture with NetApp to migrate over 5000 servers from EMC/3PAR to NetApp storage. My specific role was to provide run-books for migrations that take into account all the details of a system and how best to migrate that data in the most efficient and effective way possible. This run-book was created by taking raw data from rvtools or custom created scripting and formulating the specific needs of the device in question. This was then used to create the timeline for management review followed by migration team dissemination. I was also responsible for providing in-window support for any issues that may arise during a migration, however this was not a usual occurrence.

Manage, diagnose, and repair SAN systems for a large group of partner companies. Primarily working with Xiotech and Panasas systems with varied installation types as well as differentiated customer requirements for security and access. Providing a consistently professional and precise experience for every customer, every time.

Duties include working directly with SEO marketing companies, directors of other departments, communicating effectively with non-profit management, and working closely with benefit coordinators to provide the users of the Often Awesome websites with an experience that is informative and beneficial for the non-profit as a whole.

Duties include quickly and effectively troubleshooting customer issues with high-speed data and VoIP products. Consistently provide an easy to follow and effective process for solving the current issue, as well as educate the customer on best practices to prevent future issues. I deal with a variety of customer machines and adapt to their style of problem solving technique.

Duties include direct contact with customers on a daily basis with emphasis on the consistent experience that benefit both the customer and the corporation. I handled customer concerns and issues and delegated necessary tasks to my front end team which consisted of ten employees as well as maintaining the human resources requirements for the entire store. I was also responsible for the cash office and all funds stored and distributed there.