Conducts interviews to obtain, clarify, and verify information about individual applicants' initial and continuing eligibility for retirement, survivors, disability, black lung, Medicare health insurance benefits, and eligibility for supplemental security income payments, including State supplements where required.Adjudicates and authorizes for payment claims for benefits and eligibility to all programs administered by SSA and disallows a full range of all types of claims.Makes final reconsideration decisions on disability insurance and disabled widows cases involving reaffirmations of initial or subsequent denials of benefits not involving medical issues.Provides technical guidance to other employees involved in the claims process.Recognizes the need for and approves the selection of representative payees for individuals unable to handle their own benefits.Protects the integrity of SSA programs through identification, investigation, and resolution of potential program abuse situations.Provides referral services to individuals needing the services of other programs or organizations.Participates in training sessions.Protects the rights of individuals by assuring that claimants and/or their personal representative understand the claimants' legal rights and obligations under the Act and its relationship to other social welfare and benefit programs.Develops, investigates, and resolves discrepancies in earnings and determines amounts to be posted or deleted from individual records.Determines whether income is wages or self-employment income and whether it is covered income under the Social Security Act. Screens disability applications that contain impairments which may be included in the Early Decision List (EDL) or Presumptive Disability (PD) List. Obtain medical concurrence when the claim is fully favorable.Develops and maintains an effective working relationship with third parties and the state DDS.

Work closely with owner to develop business plans.Work with State to meet and maintain licensing requirements.Work with owner to develop Standard Operating Procedures.Develop and implement hiring procedures.Developed visual and follow up tools for daily operations, checklists, recipe books, and charts.Discuss, plan, and implement facility design, equipment, layout, and setup.Work with owner to develop sales strategies.Implement and plan product mix, pricing, and marketing.Update and maintain POS systems with items, pricing, discounts, and promotions.Work with owner to develop marketing strategies.Monitor and advise on sales and expenses, profit and loss management.Setup, maintain, and monitor QuickBooks in conjunction with owner and accounting firm.Participate in daily operations.Evaluate plan execution, discuss, and plan future opportunities to expand business.

Performance management resulting in in increased sales and delivery of parts for new and used watercraft from $580k to 1.2M.Provided strategic direction, consulted on expense strategies, and set sales targets and budgets resulting in improved sales and improved gross margin from 6% to 14% in big ticket sales categories.Coordinated brand marketing programs for the marina, dealership, ship store, and rental fleet working with suppliers, Michigan Boating Industry Association, and West Michigan Tourist Association.Implemented social media marketing programs. Updated Windjammer Marina to a new website platform and managed web design. Updated credit card processing integrating the inventory and sales processing systems reducing credit card fees and improving profitability.Completed Clean Marina training and certification.Completed Yamaha WaveRunner sales, finance, and general manager training. Updated and merchandised ship store. Managed store and dealership inventory.Updated and managed the Windjammer Marina online store. Updated and managed the online rental fleet reservation system. Evaluated and redesigned consignment sales agreements for the dealership. Implemented financing programs for the dealership. Coordinated boat show product presentations.Evaluated execution and updated operating procedures improving safety, compliance, and established policies for the marina, dealership, ship store, and rental fleet resulting in improved efficiency and productivity. Established Marina staff training programs for sales, rentals, marina, and dealership.

Provided strategic direction and accountability for managers improving customer experience, increasing sales, and improving expense control within health and wellness areas of the storeRegional Manager possessing financial acumen with Profit and Loss responsibility of over $103,000,000 in sales and $18,000,000 in profit annuallyRegional Manager of 11-23 vision center and pharmacy locations facilitating continuous improvement. Workforce Management of over 300 employeesDeveloped regional business strategies and presented plans at companywide meetings. Communicated key performance indicators, monitored operational analysis reports, and measured performance metrics and held a team accountable to resultsMonitored execution of company operational, compliance, and safety procedures resulting in operational excellence delivering consistent high quality patient careCommunicated best practices and eliminated operational opportunities related to customer serviceDeveloped and delivered correspondence for management calls and meetings resulting in increased sales while reducing expensesAssisted with workshops, teaching, and training of pharmacists and opticians on ways to improve quality and accuracyCoordinated recruiting events resulting in the hiring of talent for professional servicesSupervised, developed, and evaluated managers, optometrists, pharmacists, and store employeesAssisted in the development of the optometry intern programAdvised in the development of vision center associate and management evaluation criteria and formsResponsible for inspiring, teaching, and training of newly promoted market directorsAssisted with development of Wal-Mart Million Hearts program promoting consumer heart health nationwide resulting in increased patient counts and an increase in pharmacy category salesAssisted with development of the initial total quality prescription bagging process for pharmacies nationwide resulting in improved productivity and efficiencies

Maintained thirty-percent increase in sales for two consecutive years, while maintaining over twenty-percent profit percentage. Worked with district management and provided training throughout the district. Maintained inventory levels and inventory control to maximize sales while minimizing inventory loss. Hired, held accountable, and developed team associates. Partnered closely with optometrists and team associates to develop business plans and merchandising to ensure fulfillment of customer needs. Maintained optical equipment for exams and fabrication of prescription eyewear. Quality assured prescription eyewear prior to dispensing to customers. Developed and executed sales growth strategies.Collaborated with district management in adding second lane of doctor equipment to facilitate sales growth.Received national optician certification.

Provided emergency medical support for the United States Marine Corps ReserveMaintained and updated medical recordsOrdered and maintained supplies that were available for maneuversDeveloped customer communication skillsMaintained, operated, and calibrated machinery for optical lens finish and surface workSelected, based on leadership and professional abilities, to work in a small work group specializing in difficult optical prescriptions and the testing of new optical fabricating machinery within facitlitiesProvided medical care in clinical and hospital settingsAppointed as enlisted training coordinator ensuring personnel excelled professionally by maintaining certifications