• Create and maintain over 100 instructor-led and self-paced digital product training materials for internal and external stakeholders• Manage online learning portal using a learning management system and e-learning platform• Collaborate with product managers, marketing, and customer success teams to developlearning paths• Intake feedback from internal and external stakeholders on how to improve training processes• Provide training to product trainers and customer success managers on how to create newdigital training content• Provide department updates to internal stakeholders on training content updates via Workplace

• Under the guidance of the VP of Product and CEO, researched, conceptualized, planned and manages the engineering and QA process on internal product initiatives, including new and updated tools for Digital Content curators and analytics dashboards• Executed product initiatives which drove KPIs from ~50 social events discovered per day to over 5000 per day over a span of 18 months• Oversaw production of high level analytics dashboards viewed by high level executives and members of the board of directors• Helped managed day-to-day operations of over 30 digital content curators, including product training, testing and troubleshooting

• Create training collateral on the Banjo Enterprise platform• Research, design and collaborate with Engineering and QA teams to build Help portal

• Provide clients with technical support and insight into the Simply Measured platform with the context of their businesses social media analytics needs• Work with engineering and product managers to prioritize bugs on the platform • Develop and publish support collateral, including articles and help videos

•Interact with customers on a daily basis to help enrich their technological experiences by providing technical support for their mobile devices, as well as facilitate training sessions for customers discovery of Apple devices and accompanying software • Provide training and continued development of new and incumbent employees for Apple Retail • Support Management by providing Leadership Support for both internal and external customers on the sales floor at any given time • Observe and interpret metric data on store performance and identify areas of opportunity and provide coaching where needed • Maintain high visual standards in accordance with Apple’s policies as a member of the Visual Team

• Collaborated with the Manager of Marketing and Public relations to conceptualize and create marketing, recruitment and public relations videos for publishing on the districts official website and social media channels• Edited pre-recorded District speaker and panel discussion events to be broadcast on public access channels

• Worked with a Reporters, or as a “one-man-band,” to capture video and images of events, incidents or people for TV broadcast or online consumption• Built rapport with PR professionals, Press Information officers and other sources for stories• Edited daily local and national news stories for TV broadcast

Grip (cable management) for University of Idaho football games; Fall 2006 Commencement, Camera operator for the 2007 Lionel Hampton International Jazz Festival