Operations And Dispatch
Current• Developed methods, metrics, and presentations in Excel to track and deliver Moverperformance scores for weekly and monthly meetings• Provide support and coaching to Movers who do not meet performance metrics• Provide technology support and troubleshooting for Mover's Samsara, Clover, and Ipad devices• Used NetSuite tools to review move history and customer information• Used In-house Apps and websites to track in progress moves and dispatch upcoming moves• Worked with interdepartmental teams to solve on-going or prevent potential customer serviceissues