• Responsible for building new software for laptops and desktops for deployment. • Provided support for hardware/software issues over the phone and in person.• Worked on project-based assignments, including as project lead.• Imaging and setup of new laptop and desktop computers for new users.• logged and track all issues to resolution utilizing the IT helpdesk system.• Installed, configured and test new workstations, software and peripheral equipment like printers, scanners, monitors and Iphones.• Provided first-level contact and problem resolution for all users with hardware, software and application problems.• Open and manage service requests with vendors as necessary.• Managed and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.

• Responsible for deployment of Office Automation Windows 10 migration using USMT5 and Day One support for users. And White glove support for Executives.• Provided on-going end user training on new equipment• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 80% of role responsibilities. • Performed new A3 device installs.• Performed total break-fix on multifunction printers.• Provided IP address support• Performed basic equipment problem diagnosis• Point of contact for equipment removal and delivery for onsite support• Utilize HP web-based applications as required to include Service Call Handling• Accurate call reporting on Equipment in HP designated systems• Remote Service call and onsite support • Download and install printer drivers on end-user equipment• Perform printer mapping to PC as required• Escalate printer network issues to appropriate resource• Physical as well as remote device management and control• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)• Monitor/apply current software updates/patches onsite contact for remote solve resolutions requiring technical expertise.• Perform remote device monitoring and remote solve (HP Device Management)• Identify and promote HP Office Solutions• Pro-actively manage consumables and supplies • Maintain on-site operator replaceable parts inventory• Collect equipment meter information and submit for billing purposes• Perform Data Entry for activity and asset tracking

• Troubleshoot and repair server OS issues• Research and apply patches and service packs• Perform regularly scheduled maintenance• Upgrade standard server software• Build and configure new servers• Analyze performance and capacity of the servers• Support and maintain Anti-virus solution(s)

Responsible for deployment of Office Automation Windows 7 migration and Day One support for users.Provided onsite and remote desktop support for 3000 + users. Installed, configured and maintained desktop and laptop PC's and peripherals such as Lexmark and HP printers, HP Elite Books 8440p, 8460, 8470p, HP compact Pro 6005Installed and configured application and operating system software and upgrades. Recorded, tracked and documented help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through BMC Remedy ticking system.Setting up Avaya VOIP phone systems. Communicated with venders for warranty and license, troubleshooting, and any project supportProcessed new employee setups and reset user ID passwords using Microsoft Active Directory.Installed and configured OS, patches, firmware, drivers, and the Company standard software on to users’ computers

Windows XP to Windows 7 deployment experience.Responsible for SCCM to backup user data from XP workstations, swapping the XP device for a Windows 7 device.Performing pre-deployment checkout on Windows XP workstations, customizing Windows 7 workstations including installing software, performing QA on Windows 7 workstations, customizing workstations for Remote Users, and preparing workstations for shipment. Involved in Windows 7 desktop migrations involving multiple business units of 40,000 + and sites that are geographically dispersed across the United States.Repaired and refreshed HP Compaq, HP Laptops, Lenovo desktops and laptops.

• Responsible for Set up and test PC hardware from laptops, Desktop, Servers, and Monitors.• Repaired and refurbished Dell, HP, Compaq, IBM, Apple Computers IMac. • Performed data wipe on hard drives on ten units at a time

Performed a large range of servicing and repair service procedures including installation, and removal of assigned printers, scanners, fax, and/or related equipmentProvided desktop integration within the network operating systemInstalled and connected several new Lexmark network printers in Target stores. Install, configure and support new hardware and software infrastructure Setting up computers running Windows XPInstalled and customized PC-based software packages on staff computers, such as Microsoft Office, 2007Troubleshoot IT issues both internally and externally Completed appropriate paperwork as required for customer acceptance Traveled to customer locations and possess a flexible work schedule

Worked in the stockroom gathering parts and sourcing them to the production lines on hand carts or pallet jacks.Operating standing forklift.Secured lifting attachments to materials and conveys load to destination, using hand-operated crane or hoist, or signaling crane or hoisting operators to move load to destination.Attached identifying tags or labels to materials or marks information on cases, bales, or other containers.Moved materials and supplies from warehouse and prepared for delivery.Filled requisition, work orders or request for materials, tools or stock items.Examined incoming material for damage and verified counts and order numbers are consistent with packing slips and/or invoices.

Provided exemplary customer service, including anticipating customer needs, suggesting alternatives and problem solving. Was able to satisfy those needs with a minimum amount of supervision. Nominated for the Purple Promise Award for exemplary customer service.Received customer orders, gave pricing information, performed consultative selling to customers, and explained the benefits of digital printing technology.Handled customer issues, provided leadership on assigned shifts, and trained team members when required.Operated photocopy, binding and other auxiliary equipment, as well as the Point of Sale terminal.Performed daily close-out procedures on POS, and prepared bank deposit slips.Performed administrative duties, including bidding, ordering supplies and inventory control.

Operated and maintained the express PC and Mac computer stations. Troubleshot user problems in regards to file retrieval, converting and printing. Provided excellent customer service by determining appropriate shipping method; informed customers of company products, services, routes, and rates to best suite their needs. Nominated for the Purple Promise Award for exemplary customer service.Ensured a quality customer experience by providing state of the art, full service packaging services.Maintained inventory of shipping supplies. Maintained logs of all incoming and outgoing parcels.Prepared parcels for pickup by delivery drivers, and sorted incoming parcels.Assisted customers with projects from concept to completion.Performed daily close-out procedures on POS, and prepared bank deposit slips.Handled customer issues, provided leadership on assigned shifts, and trained team members when required.