Will Phillips Email & Phone Number

County Dublin, Ireland

IT Alliance (www.italliance.com) August 2018 – PresentIT service desk for client company AMD/Xilinx (amd.com) October 2019 – PresentXilinx, Inc. was an American technology and semiconductor company that primarily supplied programmable logic devices. Recently acquired by AMD.Worked on shift work for U.S times (Irish times 4pm to midnight) for phone inquiries and I.T related issues.Troubleshooting issues users make have desktop/laptops and software issues, especially for remote working from home during the pandemic period.Work with users to help solve any problems they have in a calm and friendly manner and to put them at ease.Common issues such as late password resets, reconnections to VPNs and driver updates for network, sound and display problems that they may have during work from home meetings.Dealing with security threats, such as confirming the caller is who they say they are through standard security questions and dealing with possible malware and phishing and social engineering attacks.Then also escalated further problems to higher groups while first getting as much details from the caller as possible. Such as escalation of server issues and problems with lab hardware based in U.S sites to the onsite engineers.IT Alliance (www.italliance.com) August 2018 – October 2019Short term desktop support for various IT Alliance client sites.While working for IT Alliance in my first year, I was assigned to various different client sites across Dublin and cities in Ireland, such as Belfast, Cork and Waterford. These clients included Musgrave, Aviva, The Department of Housing. RCSI medical school.Tasks involved hands on desktop and IT support shooting support.Reimaging desktop and laptops.Troubleshooting network and software issues which would involve software and image reinstall and reconfiguration of networks to servers.Talking to users face to face for any ongoing issues and problems that they may occur.

Dublin 18

Company Description: GPBuddy.ie is the first comprehensive online medical directory built by GPs for Irish healthcare professionals. Launched in 2010, it now boasts a membership of over 2000 GPs which is approx 80% of all GPs nationwide. With more than 20,000 Directory Entries, it is an innovative and vital resource platform for GPs.Duties: - Using Python & Java with Selenium, I created automated scripts to test the functionality of the company’s website from GP’s perspective in different test case scenarios.- If defects or inconsistencies were found, I would then update the site’s content or make full detailed defect reports to the off-site web-development team.-Management of the company's dataset on all aspects of public and private healthcare in Ireland. keeping up to date and relevent for professional GPs.- Performed monthly reports of pharmaceutical ads seen by GPs on the GPBuddy website.

I worked as a test analyst intern for the highly successful digital lifestyle solutions company ‘Newbay’ for the summer of 2010. My role was writing daily defect and update reports for web-application projects of Newbays clients and then leasing this to the development team. My role also involved developing and executing ‘automated test cases’ in Java programming language using selenium and reporting defects which would occur.

Worked as a Test Analyst for a project role for the company ‘Hibernian Insurance’ (www.hibernian.ie) from the beginning of 2008 to the start of 2009 as the company was creating a large scale ‘Electronic Data Warehouse’ which would give the company a larger overall view of all their information for future improvements. This involved carrying out required test cases by creating and executing SQL scripting commands and creating sample accounts through the online application known as ‘Vulcan’. Then we would report any defects or errors, which would occur within the new system through a defect tracking application known as ‘Test Director’. Then make regular updates and reports with the development team when new improvements were made.

Worked as a Test engineer for a project role for one of Ammeon’s clients, Meteor(www.meteor.ie) from July-October as the company was upgrading its ‘billing system’. This involved writhing and carrying out required test cases through the use of SQL scripting and then reporting any problems or errors, which occurred within the test system through the use of a defect tracking application.Testing was carried out through automated online testing by creating sample accounts through an online system and then later through manual testing through the use of mobile phones. Then I worked in Ammeon’s main office on an internal project using the ‘Python’ programming language to create scripting commands for an external modem device.

Computer Systems Networking And Telecommunications

CCNA (Cisco Certified Network Associate) is an IT certification from Cisco. Materials of each exam: The ICND1 covers "Network Types.

Certificate, Web Development

Bachelor'S Degree, Computer Science