Will Phillips Email and Phone Number
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Will is the Vice President of Customer Success at Placer.ai where he is responsible for driving the overall customer experience, ensuring that clients achieve their desired outcomes. Before he joined Placer.ai, Will spent 20 years in location strategy and customer analytics, building and leading the teams at Target, U.S. Bank and Gopuff ($15B e-commerce delivery) and driving strategic initiatives at JCPenney/Sephora and Staubach Company (now SRS Real Estate Partners).
Placer.Ai
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Vp Customer SuccessPlacer.Ai Aug 2024 - PresentSanta Cruz, California, Us -
Director Customer Success - Head Of Strategic AccountsPlacer.Ai Jun 2022 - Aug 2024Santa Cruz, California, Us -
Head Of Geospatial Strategy & Analytics - North AmericaGopuff Aug 2021 - Jun 2022Philadelphia, Pa, Us -
Vp, Head Of Strategic Real Estate Planning - Office & RetailUs Banccorp May 2018 - Aug 2021• Created a new analytics team/capability for USBank with a mission to drive real estate efficiency (office and retail) through data-driven, customer/user-focused optimization.• Responsible for initial strategy, investment opportunity, location/customer strategy, revenue optimization modeling of a new branch optimization framework for USBank. This strategy will drive future market share growth and capital investment through optimization of the existing portfolio and targeting areas of significant opportunity (location, guest segment prioritization, competitive macro trends, competitive incentive targeting, etc.). • Manage a new office optimization program impacting 70,000 employees across 45 states and 561 buildings to reduce the real estate cost footprint, consolidate assets to drive employee collaboration and engagement and fund reinvestment into the workplace. This is an analytics-based modeling approach that is new to USBank.
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Director, Head Of Market Research & AnalysisTarget Mar 2016 - May 2018Minneapolis, Mn, Us• Responsible for the initial concepting, buildout opportunity, location strategy, sales forecasting and approval/opening of 100 small format locations, adding ~$1.3B of revenue to Target.• Led a team of 12, including research strategists and GIS/demographic/competitive analysts.• Managed a full scale budget, including staff, technology and travel.• Developed store location strategies (all store sizes) for markets across the U.S. using internal performance and guest affinity data and external demographic and competitive location data.• Presented to the leadership team (C-suite) monthly and traveled with CEO, CFO and COO.• Assessed several M&A opportunities from multiple perspectives: revenue, assortment, growth• Created a division-level merchandise assortment model using guest cluster/affinity metrics.• Influenced strategic investment in existing store base through market and store assessment, including remodel prioritization/strategy and store close-continue process.• Responsible for the building new performance and competitive capabilities for the enterprise to better diagnose areas with performance issues (assortment, guest behavior, demographic shifts, market share trends) and competitive threats and opportunities.• Created pricing, customer incentive, vendor assortment/negotiation and location strategies to capitalize on the downturn of ToysRUs/BabiesRUs, leading to significant market share gains across the baby and toy categories.• Presented and collaborated with the leadership team (C-suite) frequently to discuss the current and future state of Target performance relative to their competition and strategies to drive market share growth and/or defense. -
Group Manager, Head Of Market Research & AnalysisTarget Jun 2015 - Mar 2016Minneapolis, Mn, UsLeads the store location research and GIS teams at Target. -
Project Manager, Market Research & AnalysisTarget Jun 2014 - Jun 2015Minneapolis, Mn, UsDeveloped store location strategies for markets across the U.S. using internal performance and guest affinity data and external demographic and competitive location data.Managed all analyst deliverables for the western half of the U.S.Created sales forecasting methodology and real estate strategy for TargetExpress and CityTarget. Collaborated with merchant and strategy teams on TargetExpress concept creation and size of prize potential.Influenced strategic investment in existing store base through market and store assessment and prioritization. -
Senior Analyst, Market Research & AnalysisTarget Oct 2012 - Jun 2014Minneapolis, Mn, Us -
Area Research ManagerJc Penney Apr 2007 - Sep 2012Plano, Texas, Us -
Project ConsultantStrategy Planning Associates Jun 2006 - Apr 2007
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Research & Gis ManagerThe Staubach Company 2003 - Jun 2006Us
Will Phillips Skills
Will Phillips Education Details
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University Of North TexasApplied Geography & Gis
Frequently Asked Questions about Will Phillips
What company does Will Phillips work for?
Will Phillips works for Placer.ai
What is Will Phillips's role at the current company?
Will Phillips's current role is Leader in Customer Analytics and Location Strategy - VP Placer.ai | ex-Target | ex-US Bank.
What is Will Phillips's email address?
Will Phillips's email address is wi****@****ail.com
What schools did Will Phillips attend?
Will Phillips attended University Of North Texas.
What skills is Will Phillips known for?
Will Phillips has skills like Market Research, Gis, Commercial Real Estate, Demographic Analysis, Location Intelligence, Retail Site Selection, Market Analysis, Retail, Competitive Analysis, Real Estate, Forecasting, Data Analysis.
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