William Pickett Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Portland, Oregon, United States

Developed data exchange and synchronization workflows between Trimble and Hilti software using services written in Go, enabling coordination of construction ERP and tool management systems.Migrated manually-provisioned cloud infrastructure in AWS, MongoDB Atlas, and Confluent Cloud to infrastructure managed via Terraform modules applied using GitHub Actions.Developed a logging and telemetry package for Go-based services, including the capability of tracing workflows across process boundaries using Kafka and gRPC communication mechanisms.Established procedures for securely provisioning infrastructure in AWS using Terraform and GitHub Actions, as well as securely sharing private Go packages hosted in GitHub for development and CI/CD workflows using Docker.Provided developer tooling for running distributed services locally using Docker Compose.Wrote validation procedures including unit tests and system tests using Ginkgo and Gomega.

Portland, Oregon, United States

Managed the initial implementation of Datadog within the organization, including agent deployment and configuration, integration evaluation, migration away from legacy observability systems including Prometheus and the ELK stack, as well as providing developer support.Operated a large variety of Kubernetes clusters, both cloud-hosted using Google Kubernetes Engine as well as on-premises using Rancher Kubernetes Engine.Managed deployment workflows in GitHub Actions using Terraform to define infrastructure in Google Cloud Platform, including Google Kubernetes Engine clusters, Google Container Registry repositories, Google Cloud Storage buckets, and Google Pub/Sub topics and subscriptions.Managed configuration for on-premises virtual machines using SaltStack and Ansible.Managed GitOps deployment mechanisms for deploying workloads into Kubernetes clusters using Flux and ArgoCD.Administered and improved Elasticsearch clusters used for logging data, including on-premises clusters hosted on virtual machines as well as cloud-hosted clusters running within GKE.Wrote administrative scripts and utilities in a variety of languages, including Python, Bash, and Go.

Portland, Oregon, United States

Developed source control management strategies, cloud hosting infrastructure, developer and operator tools, and deployment pipelines for Apache Kafka, including both self-hosted Kubernetes-based and Confluent Cloud Kafka clusters.Drove adoption of Kubernetes by creating and maintaining an infrastructure Helm chart, handling common concerns such as ingress routing, log shipping, and APM integration, allowing for other teams to get up and running quickly.Created and maintained log shipping infrastructure involving Fluentd, Fluent Bit, Kafka, Loggly, Sumo Logic, and Azure Blob Storage.Served as the primary advisor and escalation point for teams using Kubernetes for application hosting.Developed service build/test/deployment/release pipelines in Azure DevOps using both Classic and YAML pipeline technologies, involving every stage of development, testing and deployment from pull request to final release.Managed Docker implementation of services, including writing Dockerfiles, testing container images, creating Helm charts, and managing container registries.Wrote deployment scripts and libraries in Shell/Bash, PowerShell, and Groovy for a variety of build, test, and deployment scenarios.Developed backend console applications and web services using C#, F# and Go.Instrumented third-party code and image scanning tools within build/deploy/release pipelines, including SonarQube, WhiteSource, Veracode, and Aqua/Trivy.

Portland, Oregon, United States

Designed and developed infrastructure for provisioning, administering, and maintaining Elasticsearch clusters.Provided infrastructure implementation and guidance for Kubernetes-based applications within Azure.Migrated extensive TFVC codebase and build/release pipelines from on-premises TFS to cloud-based VSTS management platform.Designed and developed numerous managed build/test pipelines within VSTS and TFS.Created, developed, and maintained scripting libraries for DevOps work including end-to-end automated build, deployment, and testing procedures.Provided numerous tools, systems, and procedures for QA and Development personnel to facilitate reliable system provisioning, coding, and testing.Managed extensive on-premises vCenter virtualization infrastructure supporting QA lab needs for a variety of software projects.Migrated manual development and test deployment procedures on bare metal systems to managed, automated pipelines on virtual fabric for enterprise applications.

Portland, Oregon, United States

Wrote automated Selenium UI tests, created test infrastructure, and provided documentation for the Series25 product suite, ensuring user experience consistency during a major codebase migration.Wrote automated NUnit/C# tests to validate REST API functionality and equivalence during a product technology stack migration.Created and maintained VM execution environments for middleware provider compatibility tests.Developed improvements to SaaS operations infrastructure and development pipelines by coordinating among IT, Development, and Support teams to provide end-to-end solutions requiring changes by all stakeholders.Manually packaged, validated, and distributed software patches to customers for use on on-premises infrastructure.Performed manual testing and bug lifecycle management for ERP products.

Portland, Oregon, United States

IT and end-user support for Series25 environments, including MSS/Oracle databases, Apache/IIS web servers, Tomcat, etc.

Portland, Oregon, United States

Provided general assistance and troubleshooting for games published through the InstantAction browser plugin via e-mail, forums, and social media.Tested and verified user issues and collected system diagnostics and usage metrics to report to QA team.Helped maintain community presence and brand identity over social media and forums.

Beaverton, Oregon, United States

Acted in a supervisory capacity assisting and training new employees on a call center floor.Provided end-user hardware and online service support and troubleshooting for a major game console manufacturer.Provided end-user support to customers involving issues with billing, subscription, and purchases over a major game console service.

Wilsonville, Oregon, United States

Provided logistics support for remote deployment of Petware, an integrated veterinary diagnostic and ordering utility for Banfield pet hospitals.Wrote and debugged Windows batch files to assist with remote deployment of Petware to diagnostic workstations embedded in the field across the United States.Provided end-user support for Petware including troubleshooting and issue reporting.

Vancouver, Washington, United States

Performed manual testing for and assisted in debugging of iSupport ticketing software.Provided user experience feedback to iSupport development team to improve product quality.

Portland, Oregon, United States

Set up, calibrated, and managed audio equipment and stage lighting for events.

Novato, California, United States

Provided end user help desk support for hardware and software issues.Managed dispatch and ticketing for IT personnel to address involved issues.Built and maintained workstation hardware and software for research staff.Assisted in network administration, including hardware installation and management layer configuration.Updated and maintained employee contact information within Active Directory.

San Francisco, California, United States

Performed manual testing of integrated tutorial functionality for 3ds Max rendering software.Assisted with management of automated testing of core functionality for 3ds Max.

Bachelor Of Arts, Linguistics

Activities and Societies: Reed College Sound KollektivThesis: "Language and the `White Horse': Two Interpretations of the Gongsun Longzi".

Computer Science

Studied game design and some basic coding in C, C#, and JavaScript.