Will Plummer Email & Phone Number

Yorba Linda, Ca

• Supported systems include Microsoft Windows 10, Windows 7, Microsoft Office 2013\2016, Office365, GSuite, Active Directory, Novell iManager authentication, ZenWorks, SNOW and Remedy ticketing systems. Workflow planning. Install and configure Adobe Products. Cisco Switches and Routers troubleshooting and administration. Moves and Installs. Mobile Device Management consisting of setup, updates, and configuration.• Maintaining quality service for all executives/clients/employees with focus on time management.Diagnosing and resolving issues on Windows/Apple/Mobile/Telecom/Video Conferencing based systems. Configuring and troubleshooting desktops, laptops, phones, tablets, projectors, audio, TVs, printers and network issues.Tracking, managing and answering all incoming user issues.Imaging, reconditioning and maintaining company equipment.Migration of Windows 7 machines to Windows 10.

Ontario, Ca

Adaptable and hands on technologist who works well individually or within a team environment. I have managed over 1000 network users and 600 workstations. Maintain awareness of industry technologies and trends. Demonstrated valuable combination of technical, management, and customer service abilities. In addition to communication and strong troubleshooting skills. Core Competencies:Change Management | Troubleshooting | Network Support | System Administration Technical Support | IT Strategy| Policy Development | Needs Assessment | Problem ResolutionDeployment and Migrations | Data ManagementSystem Administrator maintaining all servers, network infrastructure, telecommunications and user workenvironment (PC and Mac).* Utilizing Network infrastructure protocols (LAN, WAN, TCP/IP and VPN).* Configure and troubleshoot Cisco routers (6506), and switches (3560).* Active Directory-User Management, computer account administration, and permissions.* Microsoft Cloud and Office 365 administration and configuration.* Provide technical assistance to departmental staff, project consultants, and all management.

Provide network system management support of computer systems within Windows 2003.* Create and maintain user and system accounts. Total user accounts 1400.* Retain all aspects of Microsoft Exchange 5.5-distribution lists, mailboxes (addition/deletion), and connectors.* Insure system security. Monitor network performance/optimization.* Perform system upgrades. Execute daily, weekly and monthly backups on all systems (VERITAS).* Maintaining communication devices (routers, hubs, switches, csu/dsu) within LAN/WAN.* Developed and implemented Crystal Reports for weekly and monthly reporting.