Solution-focused and technical-minded professional with more than 10 years of progressive success in technical capacities (VPN, Citrix, NAS, SAN, Windows 7 and 10, Cisco Routers and Switches). Including system support, network support, software management and administrative support. Detail oriented who can integrate new technologies and ensure world class customer service to your organization.Adaptable and hands on technologist who works well individually or within a team environment. I have managed over 1000 network users and 600 workstations. Maintain awareness of industry technologies and trends. Demonstrated valuable combination of technical, management, and customer service abilities. In addition to communication and strong troubleshooting skills. Core Competencies:Change Management | Troubleshooting | Network Support | System Administration Technical Support | IT Strategy | Policy Development | Needs Assessment | Problem ResolutionDeployment and Migrations | Data Management | Network Connectivity| VPN |Exceptional Customer Service