Will Pratt-Stephen Email & Phone Number

An enthusiastic and dedicated professional with a proven track record in Technical and Customer Support roles since 2016. My primary objective is to optimize team collaboration and streamline the achievement of shared objectives. These objectives encompass a wide range of activities, from swiftly resolving unexpected platform issues to crafting personalized, exceptional responses for top-tier clients, making them feel like our sole focus. Ultimately, my passion lies in assisting others and providing exceptional support.Over the past seven years, I have honed my skills by transitioning from the client-facing support role to a product-oriented one. This experience has granted me valuable insights into the end-to-end support process, witnessing firsthand how client conversations evolve into actionable tasks integrated into engineering sprints. It has provided me with a comprehensive understanding of the inner workings of a well-coordinated business mechanism.Outside of my role as a liaison between teams, I indulge in diverse culinary adventures, enjoy playing tennis in local parks, and find great pleasure in revisiting the beloved TV series "Parks and Recreation."

Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Microsoft Powerpoint, and 2 others.

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  Quinnipiac University

  Computer Information Systems