Will R. Email & Phone Number

Raleigh-Durham, North Carolina Area

Assumed global infrastructure Solutions Architect role in mid-2019 for all data center, cloud, network, security and software solutions supporting the clinical industry and 100+ big Pharma customers. Technical director responsible for Tier I/II/III data center operations, Wintel/Unix compute and NetApp/3Par/Pure storage systems, Citrix Enterprise and network access and authentication architecture, business and clinical application integration. Supervise and direct senior IT engineers and global vendors and held accountable for all technical documentation, system and application integration and engineering to support a global 24/7/365 pharma research data company with 10+ data centers and 150+ offices in the Americas, EMEA and APAC regions. • Provide tactical and strategic vision and guidance regarding integration of business and IT processes. • Design and manage multi-million dollar fixed-cost and capital investment budgets.• Executive owner of system and access integration between Service Desk, IT Operations and software/application development teams and technology with a focus on customer ease-of-use and security. Manage change control processes for production systems and enforce tiered development platforms to maintain security and throughput between database, application and web interfaces.• Recruit, develop, motivate and retain a diverse and multi-national staff of IT professionals, enable mentoring programs, cross-training and technical instruction to maintain currency and staff retention. Oversee performance reviews, time and attendance, hiring, salaries and bonuses for 25+ global engineers.• Global project manager for the design and standards of technology for data center and system operations across North America, Europe and Asia including IT system selection and implementation, vendor contracting, and SLA management. Draft data security best practices and supervise internal/external SOX and GDPR audits.

Raleigh, North Carolina

Company merged with Kendle Intl in 2011.Company merged with Inventiv Health to form Syneos Health in 2017.

Raleigh-Durham, North Carolina Area

Company acquisition / merger of INC Research in 2011. Role transitioned along with new responsibilities and title.

Raleigh-Durham, North Carolina Area

• Responsible for all Windows systems and IP network architecture, application integration, IT staff and vendors, technical documentation, Service Desk, .NET software development and the infrastructure to support a global 24/7/365 manufacturing company. • Provided strategic vision and guidance to senior executives regarding integration of business and IT processes. Insured that IT services and support met the needs and vision of the business through the design and support of a stable infrastructure and a collaborative relationship with key personnel.• Designed and managed multi-million dollar fixed-cost and capital investment budgets. Drafted RFP documents for multiple vendors, negotiated rates and terms, handled A/R and A/P processing for all IT accounts.• Chief architect of system integration between Operations and software development teams and technology with a focus on customer ease-of-use and security. Managed change control processes for production systems and enforced tiered development platforms to maintain security and throughput between database, application and web interfaces.• Recruited, developed, motivated and retained a diverse and multi-national staff of IT professionals, enabled mentoring programs, cross-training and technical instruction to maintain currency and staff retention. Responsibilities included performance reviews, time and attendance, hiring, salaries and bonuses.• Served as global project manager for the design and standards of technology for business divisions across North America, Europe and Asia including IT system selection and implementation, vendor contracting, and SLA management. Drafted data security best practices and participated in internal/external audits as IT security officer.• Continued to perform my previous job responsibilities as Operations Manager (see below) in the administration of Windows servers, LAN/WAN design and management, multiple systems administration, Active Directory, etc.

• Designed and maintained gigabit Ethernet / fiber global networks integrating 50+ Windows servers, 100+ printers and 400+ client computers at multiple 24/7/365 sites.• Deployed and managed Cisco firewalls, routers and switches for Intranet / Internet routing using NAT, IPSec VPN via Frame Relay/MPLS topologies.• Implemented critical services including Blackberry Enterprise Server, Internet monitoring and filtering, Windows Updates (WUS), Symantec Antivirus, electronic fax services and document scanning and retrieval.• Actively managed Windows server OS, MS SQL Server database hosting and web-based applications in multiple-tier scenarios. Handled server hosting and security for internal and public FTP and company websites.• Administered private and public DNS records for global Active Directory realms, Domino Lotus Notes / MS Exchange email domains and web applications.• Implemented enterprise wireless solutions to provide seamless yet secure user roaming across all company locations.• Deployed MS Active Directory environments across multiple sites and domains. Configured group policy for user / computer security, login and network mappings, windows updates, browser security and software installs.• Administered mail systems to include CC mail, Exchange 2003, Domino Lotus Notes R4-R6 and Outlook / Notes web mail.• Provided complete site and security administration of SharePoint 2003 as an Intranet and document management system.• Maintained backup systems to provide data recovery using tape and disk storage.• Controlled two datacenters including electrical, HVAC, cabling, KVM, UPS and multiple Telco POP endpoints. • Developed standards for software deployment on servers and distribution to end users. Instituted hardware, software and telephony asset inventory controls and distribution points.

• Supervised an extensive aviation maintenance program for US Army helicopters based in North Carolina, providing technical expertise in the evaluation, maintenance and repair of the aircraft and powerplant. • Managed production and quality assurance standards for aircraft phased, intermediate and unscheduled maintenance/inspections. • Maintained a multi-aircraft, multi-million dollar supply facility and technical resource library. Assisted in training military personnel with strict adherence to OSHA and environmental guidelines. • Recorded and analyzed aircraft operational and test flight data to maximize performance and reliability. • Managed service hours and maintenance operations to enhance productivity and minimize downtime, culminating in the receipt of awards from the US Army, Lockheed-Martin, and Bell Helicopter for outstanding production and technical excellence. • Served as chief Lockheed-Martin test flight engineer, performing post maintenance test flights, inspection and analyzation. Chief civilian flight engineer and maintenance technician for federal and NC state agency helicopters.

• Schooled and served as crew chief and mechanic on the UH-1 helicopter, performing inspection, repair and testing in addition to crewmember flight duties. Additionally trained and qualified in the repair, inspection and flight on the UH-60A Blackhawk. • Initiated and documented junior training programs while managing hazardous material and safety policies. Served as maintenance phase team leader and mechanic on each type of aircraft, performing lower echelon to full depot repairs. • Coordinated aircraft flyable status during Panama and Persian Gulf conflicts, effectively balancing remote field repair capability with quality assurance. Assisted in planning and executing company deployments of personnel and logistical support.• Evaluated helicopter maintenance programs for the Honduran Air Force, providing technical guidance and interpretation of aircraft maintenance manuals. Directly responsible for the complete rebuild of battle-damaged aircraft within Central America, including all structural, powerplant and component refitting.

Business Management

Computer Science