Senior Learning And Development Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Will Roberts Email & Phone Number
Senior Learning and Development Manager at ZoomInfo
at
ZoomInfo
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Learning and Development Manager at ZoomInfo
Location
Des Moines, Iowa, United States
Who is Will Roberts? Overview
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Quick answer
Will Roberts is listed as Senior Learning and Development Manager at ZoomInfo at ZoomInfo, based in Des Moines, Iowa, United States. AeroLeads shows a matched LinkedIn profile for Will Roberts.
Will Roberts previously worked as Senior Learning and Development Manager at Zoominfo and Learning and Development Manager at Zoominfo. Will Roberts holds Bachelor Of Arts (B.A.), International Studies from Trinity College-Hartford.
Company email context
Email format at ZoomInfo
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ZoomInfo
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Profile bio
About Will Roberts
7+ years across Client Training, Customer Success, Account Management and Sales. Trusted partner among accounts. Act as resource to problem solve, encourage usage of the suite of solutions and guarantee satisfaction that ultimately decreases churn. Thoughtfully ask questions and analyze internally to identify additional opportunities within the product range that would benefit the customer’s work flow. Actively partner with Sales to ensure communication is authentic and provides value.Expertise:- Problem solver- Project management- SaaS- Account Management- Cross-functional collaboration- Salesforce
Current workplace
Will Roberts's current company
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9 roles · 13 years
Will Roberts work experience
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Learning And Development Manager
Current• Lead trainings for 1K+ sales and marketing professionals across SMB and MM organizations as well as multiple industries • Member of Learning and Development Team which has grown by 150% since joining in 2019 – have played an instrumental role in training and onboarding new team members across three platforms• Develop interactive content to train internal team on systems as well as customers via customer-facing on-demand library• Collaborate with cross-functional teams including Account Management, Customer Success, Sales, Integration, Onboarding, and Support to ensure pre and post interactions with each customer results in a seamless onboarding experience• Utilize Salesforce CRM to document and track trainings, attendees, notes and follow-ups for assigned customer base• Conduct kickoff calls for each client to initiate onboarding process and facilitate CS team handoff
Dec 2019 - Present
Customer Success Manager
• Continual management of customer relationship with a goal to drive usage, ensure retention and create advocates of the products – high use of Salesforce Lightning • Chosen by leadership to co-lead enhanced success for key accounts (including Marriott International’s 7K+ properties) focusing on increased adoption• Actively monitor customer health, usage and activity to identify potential risks and new opportunities for upselling within management companies and franchises• Facilitate bi-annual check-ins with 1K+ customers - communicate product features and upgrade opportunities that bring value to their individual needs • Collaborate with internal teams, specifically Sales, to identify and communicate unique opportunities to key accounts• Unique point of contact for company support line – field 30+ calls per week
Mar 2018 - Nov 2019
Business Development Representative
• Drove sales and built pipeline by engaging potential customers and setting up demos• Identified key decision makers through a mix of research, cold calling and email• Conducted business discovery calls to determine if there was a potential fit for solutions• Consistently met weekly and monthly goals for qualified opportunities and demos; 20/month
Oct 2016 - Feb 2018
Account Manager
• Developed and grew a book of business; $90K in yearly net new revenue • Customer retention; resolved customer issues and saved 40 accounts over tenure• Educated and upsold strategies and programs• Acted as direct contact for property management clients
Jun 2015 - Sep 2016
Account Executive
• Drove sales to Real Estate agents through prospecting and relationship development • Executed effective account management and client support ensuring understanding of the company’s suite of products• Exceeded company sales goals monthly achieving a bonus in 2014
2014 - 2014
Account Management Intern
Downtownpartners, Inc. (Omnicom Group)
Illinois Lottery Account
Jun 2013 - Aug 2013
Marketing Intern
Speedway Directory
Jun 2012 - Aug 2012
Field Sales Manager
• Personal sales of $30,000; performed over 140 presentations • $12,500 in personal sales in the office’s two week Sales Conference push• Top 25 Chicago Division field sales manager
Jun 2011 - Aug 2011
2 education records
Will Roberts education
Bachelor Of Arts (B.A.), International Studies
Trinity College-Hartford
High School
New Trier High School
FAQ
Frequently asked questions about Will Roberts
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What company does Will Roberts work for?
Will Roberts works for ZoomInfo.
What is Will Roberts's role at ZoomInfo?
Will Roberts is listed as Senior Learning and Development Manager at ZoomInfo at ZoomInfo.
Where is Will Roberts based?
Will Roberts is based in Des Moines, Iowa, United States while working with ZoomInfo.
What companies has Will Roberts worked for?
Will Roberts has worked for Zoominfo, Sertifi, Inc., Apartments.Com, Homefinder.Com, and Downtownpartners, Inc. (Omnicom Group).
How can I contact Will Roberts?
You can use AeroLeads to view verified contact signals for Will Roberts at ZoomInfo, including work email, phone, and LinkedIn data when available.
What schools did Will Roberts attend?
Will Roberts holds Bachelor Of Arts (B.A.), International Studies from Trinity College-Hartford.
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