Identifying new business opportunities, including new markets, new clients, new partnerships or new products and servicesCreating strategies to successfully reach new business opportunitiesBuilding relationships with new clients, gauging their needs and developing proposals to address these needsPitching sales and products to new and existing clientsAttending conferences and events to build relationships with industry partners and stayind up to date with new trendsPossessing a strong understanding of the company’s products, the competition in the industry and positioningManaging and training a business development teamCollobrating with marketing and sales teams to ensure that tech requirements are met

My primary role is to assist our wide customer base with the biggest challenges that they face, both short and long term, and to make sure as a business that we are supporting them by any means necessary.

Customer Service Administrator – Mulberry (10/05/2017 – 01/03/2018) In my customer service role in Mulberry, I had an outstanding track record of significantly increasing service quality, sales and customer base. I was able to efficiently resolve escalated customer complaints while offering a luxury customer service that lead to stronger sales and customer satisfaction results. Duties: • Receiving and dealing with all initial customer communications, by phone, mail and face to face • Heading up of several customer service processes, initiatives and campaigns • Guiding all customer issues to a satisfactory conclusion • Resolve any customer grievances and provide solutions accordingly • Ensure customer satisfaction and trust was re-built beyond expectation