Will Rose Email and Phone Number

Main Responsibilities included:• First contact call handling and management• Processing and managing the queue of Network support tickets• Correctly recording all logged incidents and service requests/requests for information• Deliver proactive and reactive incident and problem management activities across supported infrastructures• Providing technical support and guidance regarding changes to the existing infrastructure.• Management and coordination of vendor TAC to abide by agreed service levels• Ensure customers are managed consistently and in line with Customer Service standards• Identifying continual service improvement opportunities within existing customers and ensuring that these opportunities are highlighted, recorded and delivered within appropriate timescales.• Incorporation into the Out-Of-Hours On-Call Rota

Main responsibilities included:Data entry of learnersCertification of learnersInvoicing short coursesMeeting and greeting customersTechnical support