Will Rucker Email & Phone Number

Denver, Co

-Assist on-field technicians with cabling and troubleshooting RS-485 based networks, satellite modems, cellular modems, configuration, and troubleshooting of Murphy and Altronic annunciator panels-Assist non-technical callers with troubleshooting and repair SCADA systems on gas/oil manufacturing, water handling, and waste handling systems-Assist mechanics in determining machine issues based on information obtained from the SCADA network-Provide basic user account support for clients

Ames, Ia

-Managed computers, network, and server on regular basis to ensure effective operations-Assist users in computer troubleshooting and account management-Configured user computers based on client’s needs for each project-Ensured security systems are always maintained and running to protect client dataQuality Assurance Analyst (Primerica):-Provided manual testing on several web apps, iOS mobile testing, and Android mobile testing -Agile testing environment on 6 person distributed team and actively participated in sprint planning meetings-Contributed to test planning and test strategy documentation and activities-Actively collaborated with client developers, quality assurance, and project managers to maintain good client relationsBusiness Analyst (E-Trade):-Analyzed raw data financial spreadsheet reports sent by client-Formatted spreadsheets to accurately depict data to upper level management-Maintained constant contact with client to provide daily spreadsheet reports Automation Analyst (Ferguson):-Automated the regression tests for the manual team on a website through multiple browsers using Selenium.-Accurately identified any bugs that occurred during testing-Corrected any bugs depicted using Java in Selenium

Ames, Ia

-Assisted all Iowa State students, faculty, and staff with software issues, account management, software installation, and teaching basic software management skills-Managed, supported, and coached 30 front-line staff members who were accountable to support all Iowa State University students, faculty, and staff. -Replied to troubleshooting emails sent to Solution Center related to password changes, account troubleshooting, software issues, and general business inquiries.