Will Schuster Email and Phone Number
Currently managing Sudsy's Distribution, a high-volume beer distributor and wholesaler based in Bethel Park, PA. Nearly a decade of experience in this position, in which I have played a key part in growing the customer base from the ground up through community outreach, sales and inventory analysis, and exceptional customer service skills.Formerly a Tier-2 Customer Support specialist with JazzHR, a Pittsburgh-based applicant tracking system. In this capacity, I assisted with customer's tech-related needs and issues, as well as crossing over with the CSM team to help conduct new customer onboarding and training. Additionally worked as part of the career page services team, developing practical knowledge of HTML and CSS coding along the way. In this role, I was successful in promotion from Tier-1 to Tier-2 within my first year, as well as leading my team in customer satisfaction survey scores 13 of my 20 months with the company.Also previously served for three years as the Order Fulfillment team manager at the Opal Group, with additional experience in supply chain and accounting. Oversaw a team handling the order fulfillment requirements of ~28 global clients spanning the whole spectrum of the consumer packaged goods (CPG) industry. Specialized in sales and inventory analysis, and client relationship management. Successfully grew my team from four employees to eight by the time of my departure and was able to help three of my hires ultimately reach management positions with the company.Graduate of Mercyhurst University in Erie, PA (2013), with a BA in political science (international relations concentration). Completed coursework in a wide variety of disciplines, with particular focus on comparative politics, political theory, creative writing, English and world literature, and news media. Experience in and familiarity with political campaign initiatives and an aptitude for public speaking and leadership.
David Davis Communications
View- Website:
- ddc-inc.com
- Employees:
- 15
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Project ManagerDavid Davis CommunicationsPittsburgh, Pa, Us -
Store ManagerSudsy'S Distribution Mar 2015 - Present-Helped lead store in rebuilding customer base following relocation from Bridgeville to Bethel Park in 2018.-Was promoted to evening manager, then overall store manager following success in helping store grow from low retail volume in 2015 into one of the highest-volume retail stores in Western PA.-Extremely knowledgeable about and experienced in selling our product range of over 500 different items
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Tier-2 Customer Support SpecialistJazzhr Nov 2021 - Jul 2023Denver, Colorado, Us-Worked with new and existing clients to assist with account setup, solve technical issues, and answer general queries regarding our software. -Crossed over with the Customer Success team in order to assist with new client setup and orientation. -Additionally responsible for custom-designing clients' career pages using CSS and HTML coding.-Finished first in customer satisfaction surveys 15 out of 21 months. -
Order Fulfillment SupervisorThe Opal Group Oct 2015 - Feb 2021Pittsburgh, Pa, Us-Led a team of up to seven employees responsible for order fulfillment and invoicing across more than 30 clients, global and domestic, in the consumer packaged goods industry. -Played a key role in developing employee training program.-Heavily involved in onboarding new clients and building relationships with them from the ground up in order to maintain high standards for long-term client retention. -Responsible for managerial tasks including interviewing and hiring new agents, employee orientation, project management, and conducting and scheduling internal and external operations meetings.-Twice promoted, and multiple-time winner of company-wide Extra Effort award. -
CookPiccolina'S Restaurant May 2012 - Oct 2015
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Sales AssociateBuybacks Entertainment Aug 2011 - Dec 2011
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ServerThe Grand Residence At Upper St. Clair Apr 2008 - Dec 2009Upper St. Clair, Pa, Us
Will Schuster Skills
Will Schuster Education Details
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Mercyhurst UniversityPolitical Science And Government
Frequently Asked Questions about Will Schuster
What company does Will Schuster work for?
Will Schuster works for David Davis Communications
What is Will Schuster's role at the current company?
Will Schuster's current role is Project Manager.
What schools did Will Schuster attend?
Will Schuster attended Mercyhurst University.
What are some of Will Schuster's interests?
Will Schuster has interest in Social Services, Writing, Cooking, Politics, Education, Literature, Brewing, Ice Hockey.
What skills is Will Schuster known for?
Will Schuster has skills like Creative Writing, Speech Writing, Cooking, Public Speaking, Conference Speaking, Data Analysis, English Literature, Editing.
Who are Will Schuster's colleagues?
Will Schuster's colleagues are Mark Ingold, Logan Mcclain, David Davis Communications, Austin Davis, Steve Dobrick, Thomas Matulja.
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