Currently managing Sudsy's Distribution, a high-volume beer distributor and wholesaler based in Bethel Park, PA. Nearly a decade of experience in this position, in which I have played a key part in growing the customer base from the ground up through community outreach, sales and inventory analysis, and exceptional customer service skills.Formerly a Tier-2 Customer Support specialist with JazzHR, a Pittsburgh-based applicant tracking system. In this capacity, I assisted with customer's tech-related needs and issues, as well as crossing over with the CSM team to help conduct new customer onboarding and training. Additionally worked as part of the career page services team, developing practical knowledge of HTML and CSS coding along the way. In this role, I was successful in promotion from Tier-1 to Tier-2 within my first year, as well as leading my team in customer satisfaction survey scores 13 of my 20 months with the company.Also previously served for three years as the Order Fulfillment team manager at the Opal Group, with additional experience in supply chain and accounting. Oversaw a team handling the order fulfillment requirements of ~28 global clients spanning the whole spectrum of the consumer packaged goods (CPG) industry. Specialized in sales and inventory analysis, and client relationship management. Successfully grew my team from four employees to eight by the time of my departure and was able to help three of my hires ultimately reach management positions with the company.Graduate of Mercyhurst University in Erie, PA (2013), with a BA in political science (international relations concentration). Completed coursework in a wide variety of disciplines, with particular focus on comparative politics, political theory, creative writing, English and world literature, and news media. Experience in and familiarity with political campaign initiatives and an aptitude for public speaking and leadership.