Will Shearon Email and Phone Number

Directly supporting clients in the following Customer Success & Growth organizations:• Enterprise Customer Resolutions • Customer Advocacy & Insights• Integrated Service Model Call Center • Service Center Program Management Office

• Supported 800 colleagues across 2 Distribution Center locations in Rhode Island with their HR needs.• Partnered with several areas of HR (Colleague Relations, Compensation, Legal, Benefits, etc.) to ensure colleague satisfaction. • Designed and created succession plans for various departments within the RI DC locations. • Worked to improve colleague engagement by amplifying the CVS Health Heart At Work Behaviors.

• Implemented vital updates to 184 HR Processes to support the implementation of the Heart At Work Behaviors across the Enterprise.• Created and launched Comprehensive “Huddle Guides” for Retail colleagues and leaders to utilize during the implementation of the “MyDay” Retail Communication Tool.• Created and consulted on the Change Management plan to implement Epic Health Systems into CVS Pharmacy locations nationwide.• Led the Culture Advisory Team to identify and address areas of opportunity regarding culture within the Medical Affairs Business Unit.

•Provided differentiated customer service and actively resolved customer needs while displaying compassion and care.•Cross-trained as a Pharmacy Technician to better serve customers and understand store operations.• Embraced and advocated for CVS services and loyalty programs that support the company’s purpose of "bringing our hearts to every moment of your health".

• Developed a comprehensive Journey Map to visually represent the touchpoints, critical needs, actions, thoughts and feelings of CVS Retail Pharmacists.• Supported the creation of 3 informative podcasts which highlight CVS Health’s How We Work initiatives by developing the creative brief, planning the implementation.• Launched the Schnuck’s Integration Pulse Survey to identify areas where CVS Health can help integrate newly acquired colleagues into the CVS culture and way of working.

3rd of 3 Human Resources Internships with Parker Hannifin while pursuing Bachelor's Degree • Supported 75 employees and operations with HR needs as the only on-site HR representative.• Provided safe support during the COVID-19 pandemic to team members.• Review and enter FMLA Applications, E- Verification, Employee Compensation Data.• Exercised communication in order to problem solve more efficiently. • Created new streamlined Talent Acquisition and Onboarding processes for the Pneumatics Division.• Identified and onboarded candidates who fit Parker’s desired culture to help the business improve.• Monitored & improved employee engagement to a goal of 100% satisfaction.

2nd of 3 Human Resources Internships with Parker Hannifin while pursuing Bachelor's Degree • Created a Self- Evaluation Skills Matrix that was used to measure where HR team members across Parflex Division’s 6 locations.• Maintained an Union Free Workplace through listening to hourly team member’s opinions and making recommendations to HR.• Coached High-Performance Team Leader’s to update their team charters through effective and frequent communication.• Improved team member engagement by creating a “Where are Parflex Division’s Products Used” poster and through positive communication.

1st of 3 Human Resources Internships with Parker Hannifin while pursuing Bachelor's Degree• Streamlined new hire and transfer orientation process.• Prepared the Human Resources section for the IPCA audit.• Participated in interviewing contractors and temporary candidates.• Assisted and provided training for the new performance assessment system implemented by Parker Hannifin (Talent Central) and helped deliver training for the Global Code of Business Conduct.