William Simmons Jr., Mba, Ssm Email & Phone Number

Charlotte, Nc, Us

o Collaborated with key business stakeholders to gather and analyze requirements for improved business processes, driving operational enhancements for the business.o Trained and provided guidance to team members on application support procedures, ensuring efficient troubleshooting and issue resolution.o Documented current and future state business process flows, supporting the successful implementation of new business solutions.o Facilitated User Acceptance Testing (UAT) and trained business partners on updates to customer facing website, ensuring high quality and effective transition.o Created detailed user stories to capture business requirements and guide the development team within Azure DevOps.o Led user story replenishment sessions to refine and accelerate user story completion, improving development efficiency.o Assisted in developing data mapping documentation for ETL processes in support of the new Equipment Parts Portal, supporting data integration and accuracy.o Provided support for team applications by working with business stakeholders and IT teams to perform root cause analysis and implement necessary solutions.

Charlotte, Nc, Us

New York, Ny, Us

o Assumed the role of Scrum Master, providing oversight and leadership during team agile ceremonies, ensuring efficient and effective project execution.o Devised and led the execution of data movement request remediation strategy, successfully resolving over 450 backlogged enterprise-wide data movement requests.o Pioneered the implementation of a streamlined work intake process for the enterprise-wide data movement workflow, enhancing operational efficiency and accelerating data processing timelines.o Developed and integrated power automate flows, revolutionizing the daily data validation process with heightened automation and data accuracy.

Detroit, Mi, Us

o Gathered and refined requirements as well as process gaps for onboarding 32 analyst teams to Snowflake platform after company acquisition. o Collaborated with stakeholders to gather functional requirements for Amazon Web Services Storage Integration requests.o Acted as voice of the customer during design meetings with stakeholders for user data request processes. o Designed data movement flow processes and documented best practices for 200+ internal analysts company wide. o Performed data extraction via SQL in Snowflake to report on access data for 500+ users.o Conducted testing and validation for use cases of new data tools / platforms.o Created and refined 100+ Jira user stories for Snowflake data requests.

New York, Ny, Us

o Promoted due to superior performance and championing a data reporting process to track app success metrics despite operational challenges.o Analyzed app success metrics and facilitated improvements that positively impacted 100+ internal analysts within challenging market conditions.o Acted as the primary stakeholder liaison/representative on corporate projects, gathering requirements and ensuring the alignment of multiple staff.o Designed implementation plans for deployments involving 1k+ users, using unique approaches that are now considered a gold standard.o Selected to manage subject matter experts and stakeholders in application testing activities, demonstrating excellent leadership and collaboration skills.o Aided in creating documentation and the refinement of related procedures.

New York, Ny, Us

o Exceeded expectations while providing analytic support for knowledge management and app profile governance teams under a heavy workload.o Developed ServiceNow Performance Analytics data visualization dashboards to track Support Library performance, overcoming challenges through ingenuity and in-depth knowledge with related tools/systems. Drove related data insights and enabled a click-through rate boost of 15%.o Championed one-of-a-kind process enhancements to increase successful Support Library article submissions by 10%, utilizing tactics that were recognized and scaled out to other analytic projects.o Extracted and cleaned complex data sets to create metrics and ensure the smooth integration of data.o Formulated a specialized metrics reporting process that increased related workflows.o Created Analytics Dashboards training documentation and coached new hires on all related topics.o Redesigned Support Library submission portal ahead of schedule, receiving praise for dedication.o Designated as the Project Coordinator for enterprise-wide Windows 10 Upgrade to provide metrics and lead meetings, becoming the go-to resource for senior leadership with escalated problems and concerns.o Composed technical documentation and uncovered opportunities to further increase reporting practices.

New York, Ny, Us

o Managed enterprise wide and individual employee application rolloutso Provisioned VM’s for User Acceptance Testingo Performed Quality Assurance Testingo Gathered user application request requirementso Assisted with and monitored the status of Application Breakso Worked with Business Information Security Officers to provided monthly business reports

o Configured PCs, tablets, and cellphones for studentso Educated students on best personal internet security habits o Handled troubleshooting issues for students

Atlanta, Georgia, Us

o Managed and shaped changes to the company IT SharePoint siteo Developed a data loss protection program for international travel for executive officer mobile devices o Certified mobile devices for engineer use within the companyo Assisted with the day to day use of the Mobile Device management system AirWatch

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Integrated Information Technology

Bachelor Of Science (B.S.), Integrated Information Technology