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With an extensive professional journey as a LEAN Coach and Nextgen Application Specialist, my mission has been to streamline healthcare education using Lean Six Sigma methodologies. At the University of Tennessee, my role involves enhancing user experiences while ensuring compliance with healthcare regulations. Our team's dedication has fostered interdisciplinary collaboration, resulting in optimized processes across the university's departments.Previously, as a Senior Program Manager at Regional One Health, I spearheaded the implementation of an enterprise access management system, which significantly improved the operational workflow. My commitment to excellence is reflected in my approach to program management, where leveraging technology to improve customer success and help desk support remains a top priority. The transition to in-house management under my leadership not only improved efficiency but also generated substantial cost savings.
Unviersity Of Tennesse Health And Science Center
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Lean Coach And Nextgen Application SpecialistUnviersity Of Tennesse Health And Science CenterMemphis, Tn, Us
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Lean Coach/Nextgen Application SpecialistUnviersity Of Tennesse Health And Science Center Dec 2018 - PresentLEAN Six Sigma Coach 2018-Present Provides training on LEAN and Six Sigma methodologies in an academic environment that serves all departments of the University. Provides oversight of all LEAN or Six Sigma projects sanctioned by University leadership. Nextgen Application Specialist 2018-Present Provide application support and training for the University’s student and primary care clinic. Design optimization tools to enhance user experience while ensuring adherence to established protocols and best practices in accordance to healthcare regulatory guidelines.
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Senior Program ManagerRegional One Health Oct 2017 - Nov 2018Memphis, Tennessee, UsProvided program management for the daily operation of the newly developed identity and access management team. Responsible for developing scope of services and governance policies and procedures. Monitor and support quarterly access audit process. Provided project management and implementation of the new selected enterprise access management system. • Set framework for implementing position/job function driven access for the hospital system in conjunction with the IT security team. • Created multi-disciplinary workgroup to conduct a gap analysis on polices and processes related to identity and access management. • Provided program oversight to ensure that all related projects were completed on-time and effectively addressed the needs of the organization. -
Director Of Environmental Services And Patient TransportRegional One Health Jul 2016 - Oct 2017Memphis, Tennessee, UsProvided operational oversight for environmental services, transportation, and laundry departments for the Regional One Health Inpatient facility. Ensured cleanliness of all hospital areas as regulated by JCAHO, CMS, and other regulatory entities. Ensured safe transport of all patients throughout the inpatient facility. Ensure that all inpatient and outpatient areas are supplied with linen and sanitization products. Facilitated efficient and monitored room clean practices that focused on quality and efficiency. • Successfully converted departments from contracted management to in house management which yielded over $300,000.00 in savings. • Decreased average turnaround time from 96 minutes to 59 minutes. • Successfully completed JCAHO audit in 2016.
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Business Information Systems AnalystRegional One Health Feb 2013 - Jul 2016Memphis, Tennessee, UsResponsible for project management of assigned PI and Lean Six Sigma projects for a thriving urban hospital with 5 Centers of Excellence. Active member of the Business Operations team that focuses on increasing efficiency and profitability under the leadership of the COO.
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Business Systems Analyst IvUt Medical Group May 2008 - Feb 2013UsBusiness systems analysts work within Information Systems to implement and support operational and clinical staff for all clinical information systems utilized by UTMG. -
His Project ManagerShelby County Healthcare Network Oct 1997 - May 2008Manage day to day operations of a 300+ user wan network for an 11 facility, Integrated Delivery System on a Windows 2000 platform. Responsible for development and implementation of HIPPA and JCAHO compliant policies and procedures, development of electronic medical records templates and reports, monitoring compliance of IT relatedvendor contracting, advising on purchase of new technology, maintenance and implementationof fortified security protocols that prevent data piracy, and maintenance of bi-directionalHL-7 interfaces.Lead development and implementation of one of the areas first fully integrated electronic medical record systems.Provided lead technical support for the organization's first successful bi-directional interface. Implemented centralized scheduling call center to facilitate faster response times to patientneeds.
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Customer Service SupervisorMidsouth Family Healthcare Center May 1995 - Sep 1997Managed day to day operations of Customer service Department for a thriving, THCA award winning (96'), multi-specialty healthcare facility with 2 million in revenue which included developing and implementation of operational policies and procedures, maintaining fiscal responsibility of departmental budget, providing ongoing in-service sessions for staff on industry related topics. The Customer service department was responsible for patient scheduling, insurance verification, financial counseling on sliding fee scales, and initiating efficient patient flow.Implemented insurance and fee ticket reconciliation process that eliminated incomplete fee tickets from being submitted to billing department which decreased billing errors by 50%.Restructured registration processes which resulted into a 15 minute decrease in patient turnaround times..
Will Simon Skills
Will Simon Education Details
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The University Of MemphisInformation Technology -
Oakwood UniversityHistory And Political Science
Frequently Asked Questions about Will Simon
What company does Will Simon work for?
Will Simon works for Unviersity Of Tennesse Health And Science Center
What is Will Simon's role at the current company?
Will Simon's current role is LEAN Coach and Nextgen Application Specialist.
What is Will Simon's email address?
Will Simon's email address is ws****@****lth.org
What is Will Simon's direct phone number?
Will Simon's direct phone number is +190145*****
What schools did Will Simon attend?
Will Simon attended The University Of Memphis, Oakwood University.
What skills is Will Simon known for?
Will Simon has skills like Active Directory, Disaster Recovery, Software Documentation, Healthcare Information Technology, Business Analysis, Visio, Ehr, Emr, Crystal Reports, System Administration, Hipaa, Process Improvement.
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