Designed And Operationalised New Products To Support The Delivery Of New Government Mandated Funds
I supported the newly formed commercial team to deliver some key Government projects.Deliverables:• Designed a complex affordability assessment calculator to support decision making. • Provided technical support to negotiations with individual tier 1 and 2 banks on the nature of the Kāinga Ora customer affordability assessments, leading to two out of four tier one banks being onboard with the product for launch.• Production of scenario and portfolio risk analysis for the NZ Treasury and MHUD teams to facilitate the approval of the product by the Minister of Finance.• Worked with Central Finance to ensure tax and financial treatment for the product was agreed and documented.• Successfully negotiated agreements between Kāinga Ora and MHUD in order for the product to go live as planned.• Delivered all training material and workshops.• Delivered an ambitious IT system using Microsoft Dynamics 365 and Power BI, including customer portals and back-office systems. Key features of the IT design and delivery are described below: o The IT design successfully leveraged customer self-service and automated back-office functions where possible, to enable high volumes of applications to be processed by small operational teams.o The design also removed several financial and technical barriers that traditionally make it harder for shared owners to staircase out of similar arrangements, reducing transactional costs for both the shared owner and Kāinga Ora to the point where the purchase of an equity share could be as low as $1000. o Delivered over two focussed phases to ensure the product could go live in line with Ministerial expectations, each Phase went live within 3 months of the user stories being completed, including build and testing. This was a huge achievement for the first cloud-based system Kāinga Ora has implemented. The project was deemed to be such a success that the processes followed are already being replicated to deliver another new product.