Will Smith Email & Phone Number

London, United Kingdom

Hire Frequencies are specialists in Audio Visual solutions and Equipment Rentals. Established in 2009 and based in North London, we have been providing Sound, Lighting and AV solutions for a vast number of companies across the capital for many years. Please visit our website at www.hirefrequencies.co.uk to find out more about our services and equipment hire.

Northolt, England

PC World Superstore

Ruislip

Currys PC World 2 in 1 SuperstoreAppointed General Manager of a newly refurbished 2in1 Superstore with responsibility for over 50 colleagues. My objectives were to grow the business by developing market share through retaining existing customers and winning new customers in a highly competitive market place.• Delivered our customer plan by gaining commitment from the team and communicating our vision in order to achieve the company sales targets and customer… Show more Currys PC World 2 in 1 SuperstoreAppointed General Manager of a newly refurbished 2in1 Superstore with responsibility for over 50 colleagues. My objectives were to grow the business by developing market share through retaining existing customers and winning new customers in a highly competitive market place.• Delivered our customer plan by gaining commitment from the team and communicating our vision in order to achieve the company sales targets and customer objectives.• Improved the customer experience to help deliver strong customer retention and delivered positive year on year sales growth in a challenging environment.• Recruiting and developing a high performing team in order to achieve our sales and KPI targets.• Reviewing and developing more efficient business processes.• Analysing customer and sales data in order to identify opportunities to improve profitability.• Working with internal and external stakeholders to maximise support for the business,• Building relationships across all head office functions, service and distribution in order to influence these teams and maximise support for the business.• Supported 23 stores in the region by being a champion for our most business critical KPI’s.• Ran the South London region for two weeks where I learnt a great deal about the southern divisional strategy. I spent the majority of my time visiting stores and reviewing their business plans and taking conference calls in order to cascade key information to the stores. Show less

Slough, United Kingdom

Appointed the position of turnaround manager for an under performing business, utilising my business analysis and leadership skills, to develop a profitable business.• Delivered consistent sales growth by delivering our Retail Priorities, ensuring all colleagues were engaged with them.• Recruitment, coaching, developing and training the team to create a high performance environment.• Developed commercial strategies to deliver sales and profit growth in all areas of the… Show more Appointed the position of turnaround manager for an under performing business, utilising my business analysis and leadership skills, to develop a profitable business.• Delivered consistent sales growth by delivering our Retail Priorities, ensuring all colleagues were engaged with them.• Recruitment, coaching, developing and training the team to create a high performance environment.• Developed commercial strategies to deliver sales and profit growth in all areas of the business.• Managed payroll costs through long term planning, considering internal and external events.• Accountable for health and safety compliance, FSA finance regulations, disciplinary and grievances, absence management and legal obligations (Retail Law).• Developed my management team in performance management techniques in order to deliver spectacular store standards and increased profit by focusing on colleague behaviours.• Encouraged new and innovative merchandising standards and developed colleagues to think commercially when merchandising the departments• Delivered an incredible customer experience through managing and developing my team’s behaviours and exceeding the customer experience score each period• Developed a talent pool to aid succession planning in order to achieve consistent team performance growth• Managed change in challenging times to maintain motivation among the team. Show less

Brentford

Turnaround manager for an under performing business, achieving strong P&L performance reviving colleague and customer satisfaction.