Director Project Management
• Led the successful implementation of UCaaS and CCaaS telephonic solutions, achieving a 300% improvement in outreach and 99.9% SLA attainment for all clients.• Automated Cobranded CallerID solution with near real-time spam/scam protection, resulting in over 100% Answer Rate improvement and 75% successful outreach.• Achieved HITRUST Certification in 2022 and 2024, while initiating migration to MDaaS and LTaaS for $200k annual savings and improved service.