Will Solomon Email & Phone Number

Michigan, United States

United States

Detroit Mi

Detroit Mi

Log and complete tickets either via inbound phone, email to case or sent by account advocate for dealer. Issues range from specials problems to inventory inquires, leads and website issues changes or updates. Strong communication is required as we work with many third parties and Vendors on behalf of our clients. Email team queue, with the email team my 2nd role is analyzing emails to determine if more information is needed or if an ticket can be generated from request and information provided with in the guidelines of the email team role. Assisting with any 911 issues that come up. Working on special projects.

444 Michigan Ave, Detroit Mi

Handle Inbound calls using probing questions and system tools to assist and trouble shoot Dynamic Line Subscriber calls. Configure Modems set up Wifi access points provide assistance with AT&T internet services including installations and problem solving AT&T products and software.

renewal of sales contracts, appropriate option offerings to cancellations, improving customer knowledge, subscription up sell and increasing client retention overall.

Operated POS terminal with average of $600 per shift and record prices; collected cash checks and credit cards for customer transactions; balanced cash in drawer at beginning and end of shiftAnswered telephone calls received for department; price checks; handled incoming and outgoing shipments daily and stock shelves from stock areas.Foot Action Corporation

Tier IReceive incoming calls from customers and initiate outgoing calls. Assist customers with inquiries, store purchases, and maneuvering through the online web site for purchasing of Footlocker items. Escalate calls and issues to supervisor when issues cannot be resolved at Tier I level. Document conversations and forward all files and documents to the proper departments; complete updates, generate letters, match documents and letters. Documented actions using an in-house tracking system.

Participated in group discussions about new and emerging technology

2004-2007Assumed full responsibilities in mangers absence; completed shift schedules which included work assignments, employee training ,employee vacations , employee breaks, over time assignments back-up for shift rotationsTracked daily, weekly and quarterly sales; processed store transactions by cash, check or credit card; checked inventory for accuracy; executed store operations during scheduled shifts; organized opening and closing duties as assigned.Followed all cash management and cash register policies and ensure proper cash management

Operated POS terminal with average of $600 per shift and record prices; collected cashchecks and credit cards for customer transactions; balanced cash in drawer at beginningand end of shift Answered telephone calls received for department; price checks; handled incoming andoutgoing shipments daily and stock shelves from stock areas. Handled opening and closing of all in store operations at managers absense.

2004-2007u Assumed full responsibilities in mangers absence; completed shift schedules whichincluded work assignments, employee training ,employee vacations , employee breaks, overtime assignments back-up for shift rotationsu Tracked daily, weekly and quarterly sales; processed store transactions by cash, checkor credit card; checked inventory for accuracy; executed store operations during scheduledshifts; organized opening and closing duties as assigned.u Followed all cash management and cash register policies and ensure proper cash

Assumed full responsibilities in manager's absence; completed shift schedules which included work assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for shift rotations.Tracked daily, weekly and quarterly sales; processed store transactions by cash, check or credit card; checked inventory for accuracy.Executed store operations during scheduled shifts; organized opening and closing duties as assigned.Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.Answered telephone inquiries and responded to customer questions and complaints; set up schedules, assign employees to scheduled jobs.

Associate Of Science - As, Computer And Information Sciences And Support Services

Configure Active Directory accounts, Set up organizational units with in domains. Simple programming using Microsoft Visual studios.

Pc Repair,Entry Level Networking,Server Administration.

Activities and Societies: Member of Emerging Technlology group FHITUG.org

Education record

Education record