Will Staples Email & Phone Number

Luton, Gb

Luton, United Kingdom

Lead the UK&I business with the development of robust crisis management incident response planning. Responsible for risk management, compliance, business continuity and resilience.Key Responsibilities:Crisis Management – Lead the Crisis & Contingency Planning teams, accountable for developing, implementing and testing strategic crisis management and emergency response plans, both for TUI Aviation and the Tour Operations businesses.Business Continuity Planning – Accountable for the overall mitigation of business risk and the development and implementation of the business continuity plans.Incident Management – Lead the Incident Response team. Accountable for TUI response to major customer incidents.

Peterborough, United Kingdom

Lead the UK response to any incident or major crisis, in addition to the delivery of the procedures, training and testing, auditing and implementation of crisis management and business continuity and resiliance throughout the UK, including strategies, alignment, system and process enhancement. Responsible for the UK Duty Office and Customer Welfare Departments.

Peterborough, United Kingdom

To lead the UK Duty Office & Customer Welfare team, managing, planning and delivering robust Crisis and incident management for the UK&I. Consult with, and provide guidance to the UKMB and UKLT in the event of serious incidents or crisis events.

Uk - Various

I have responsibility for the strategic and personal development of Thomas Cook’s bespoke and independent Tour Operation divisions, as well as developing and presenting effective talent management and succession planning solutions for UK Board.My role includes inductions for senior managers and directors across the international group, comprising the majority of the current UK Board and Group CEO.I have recently been accountable for the smooth transition of Thomas Cook's £50m, 600 employee scheduled travel business as part of Thomas Cook’s organisational change programme, whilst providing business partner support for multi-discipline departments based in Peterborough, Bradford, Preston, Chester and Brighton.I have successfully driven cultural change across multiple business divisions, embedding a values-based ethos, resulting in a significant uplift in measured employee engagement.My team and I successfully integrated a new sales and stock management system in just three months, resulting in increased sales revenue of £35m.I recently designed and delivered a comprehensive Management Development Programme, resulting in statistically significant increase in measured engagement of employees, and in fact resulted in promotions for a number of the participants.I have worked to develop a ‘nine box’ model to support talent management and succession planning, plotting all senior managers into the model to create a talent pipeline for the whole UK businessI have been able to demonstrate a significant increase in staff awareness of learning opportunities and satisfaction with these offerings in the national staff opinion survey for two years running, and have written and implemented a new Group-wide induction process, successfully combining both senior management and junior employees in a single session