Will Stephens Email & Phone Number

Caerphilly, Wales, United Kingdom

Cardiff, Wales, United Kingdom

Reporting to the Head of Technology. Responsible for Data Centre, Network, Digital Experience and Security. Managing small and medium teams remotely. Excellent leadership, developing, encouraging and retaining reports. Developing technology roadmaps, project management, resource forecasting, stakeholder management, incident management, vendor management, continuous improvement, budget holder.• Creating and implementing IT strategies simplifying and realising efficiencies. • Road mapping… Show more Reporting to the Head of Technology. Responsible for Data Centre, Network, Digital Experience and Security. Managing small and medium teams remotely. Excellent leadership, developing, encouraging and retaining reports. Developing technology roadmaps, project management, resource forecasting, stakeholder management, incident management, vendor management, continuous improvement, budget holder.• Creating and implementing IT strategies simplifying and realising efficiencies. • Road mapping technologies future proofing and enabling business outcomes.• Managing team wellbeing through covid and beyond preserving high productivity.• Effective remote leadership, 100% retention and 93% manager approval rating.• Established progression for individuals within IT through lead and specialist roles.• Provided leadership visibility and achievable workloads using Agile methodologies.• Enhancing processes for maintenance and delivery reducing risk and impact.• Managed Jira software delivering work packages and reducing unplanned work.• Implemented automated and manual checks improving availability and UX.• Citrix image and cloud upgrade to improve security, compatibility and UX.• Implementation of end-to-end monitoring, alerting and visibility reducing RTO.• Data centre refresh saving £750k, negotiating savings and extended longevity.• Negotiating with suppliers and vendors providing savings and enhancements.• Enhanced remote working for covid enabling business continuity and flexibility.• Strategic partner management improving services, processes and driving value.• Relationship building, improving communication, efficiencies and effectiveness. Show less

United Kingdom

Contracted to ABPReporting to the Head of IT. Responsible for the day-to-day operations of Infrastructure services, managing 3rd line escalations and delivery of projects. Responsible for the Service Desk and improving service. Part of the IT leadership team developing the IT strategy, working with the business to deliver upon requirements. • Provided visibility of workloads and resourcing preventing redundancies.• Major incident management and risk management.• Presented… Show more Contracted to ABPReporting to the Head of IT. Responsible for the day-to-day operations of Infrastructure services, managing 3rd line escalations and delivery of projects. Responsible for the Service Desk and improving service. Part of the IT leadership team developing the IT strategy, working with the business to deliver upon requirements. • Provided visibility of workloads and resourcing preventing redundancies.• Major incident management and risk management.• Presented need for increased security funding resulting in SIEM tooling and SOC.• Benchmarked roles for correct renumeration improving quality and productivity.• Invested in people to improve infrastructure stability and enable project delivery.• Budget simplification improving visibility and reducing operational costs.• Decommissioned DR DC delivered DRaaS reducing RPO from hours to seconds.• Analysed and remediated past project deliveries so supportable and operable.• Implemented transition processes to ensure successful future delivery transition. Show less

United Kingdom

Contracted to ABP Contracted to help restore confidence in the estate wide network refresh project, develop activities to ensure fit for purpose and deliver work packages safely and on time.• Implemented 60% of physical hardware throughout the port and office estate.• Developed network monitoring maps aiding site visualisation and troubleshooting.• Completed consistency checks throughout the network to ensure standardisation.

Uk

Contracted to ABPContracted to improve IT operations, service and provide a strategy for modernising.• Service Desk transformation improving service, process and professionalism.• Transition £5 million infrastructure change project into service.• Increased IT awareness of the business and implemented prioritisation guidance. • Developed processes and procedures aiding consistency and resolution times.• Visited all sites and promoted IT Service Delivery to all levels… Show more Contracted to ABPContracted to improve IT operations, service and provide a strategy for modernising.• Service Desk transformation improving service, process and professionalism.• Transition £5 million infrastructure change project into service.• Increased IT awareness of the business and implemented prioritisation guidance. • Developed processes and procedures aiding consistency and resolution times.• Visited all sites and promoted IT Service Delivery to all levels of stakeholders.• Identified and presented initiatives to improve IT and services for the business. • Stakeholder management and escalation contact for senior managers. Show less

Cardiff / Swindon

Contracted to transition Consumer Futures to CAS, CitA and CCNI• Scoped, planned and transitioned Extra Help Unit (EHU) call centre and supporting systems to Citizens Advice Scotland with zero disruption to service.• Scoped, planned and transferred all central systems for England and Wales to Citizens Advice on time and within budget.• Scoped, planned and transitioned Northern Ireland functions to Consumer Council for Northern Ireland with zero… Show more Contracted to transition Consumer Futures to CAS, CitA and CCNI• Scoped, planned and transitioned Extra Help Unit (EHU) call centre and supporting systems to Citizens Advice Scotland with zero disruption to service.• Scoped, planned and transferred all central systems for England and Wales to Citizens Advice on time and within budget.• Scoped, planned and transitioned Northern Ireland functions to Consumer Council for Northern Ireland with zero disruption to service. Show less

Cardiff, United Kingdom

Reporting to the Head of IT and responsible for all internal IT systems. Incident, project, remote team, stakeholder, budget and partner management.• Data Centre migration, regional offices to central DC with no business impact.• Terminal Services upgrade 2003 to 2008 R2 with minimal business impact.• Planning and execution of various office relocations with minimal disruption.• Windows 7 Upgrade, creating images, procedures and planning the deployment.• Exchange 2003 to… Show more Reporting to the Head of IT and responsible for all internal IT systems. Incident, project, remote team, stakeholder, budget and partner management.• Data Centre migration, regional offices to central DC with no business impact.• Terminal Services upgrade 2003 to 2008 R2 with minimal business impact.• Planning and execution of various office relocations with minimal disruption.• Windows 7 Upgrade, creating images, procedures and planning the deployment.• Exchange 2003 to 2010 upgrade with minimal user impact. Show less

Cardiff, United Kingdom

Reporting to the IT Manager, responsible for managing and maintaining internal IT systems. Mentoring junior members of the team and being an escalation point.• Insourced IT support from ineffective support partner contract.• Analysed and documented business systems to understand the estate.• Repaired elements of the environment to ensure improved stability.• Created support procedures and documentation for junior team members.

Newport, United Kingdom

• 2nd and 3rd line support.• Developing and implementing IT policies and procedures.• Windows Server, SQL and Exchange.• Hyper-V.• Avaya VOIP telephony.• Coaching and mentoring.

Newport, United Kingdom

Responsible for 1st line support issues for 250 staff.

Caerphilly, United Kingdom

Responsible for 1st line support issues for 200 staff.

2.1, Computing

2.1, Computing