Will Sweeney Email & Phone Number

Banstead, GB

Remote

· Lead a global team of Lean Six Sigma Black Belts, Global Process Owners (O2C, R2R, P2P and Acquisition / Integration) and project managers / Business Analysts· Design and deliver continuous improvement and transformational change programme and global strategic projects via process optimisation / standardisation, digital automation (robots / gen AI).

United Kingdom

· Implemented Operational Excellence (Model Office) working practices to improve the relationship between Finance teams in UK & Offshore which increased staff engagement scores from 56% to 71%.– nominated best transformation project at British Accountancy awards· Improved Finance data quality to improve process efficiencies & increased visibility of £13.

Peterborough, United Kingdom

• Reporting to & supporting decisions at board level at both the Probationary Services company & Hewlett Packard regarding programme progress, prioritisation, commercial impacts, regulatory implications and.
• Design and delivering an outsourced call centre from a greenfield deployment using Lean Six sigma practices

Birmingham & Southampton, United Kingdom

- Programme managed a series of Lean 5-Lens rapid (13 week) deployment teams as a Lean Architect across Claims, Underwriting and MI / Sourcing departments- Identified & delivered 20 - 30% capacity creation via a structured program involving Diagnosis, Design & Implementation

Sunderland, United Kingdom

Management and direction of 3 transformational work streams using an intensive 16 week programme covering the following stages Diagnosis - Design - Implementation - Sustain

Halifax, United Kingdom

Diagnose and resolve continuous improvement opportunities within the HCS Insurance administration dept across the two main sites (Copley & Bournemouth)

Rotherham

• Identifying and delivering process improvements in Collections & Recoveries call centre and outsourced operations
• Analysis of current operational strategies and design of new improved strategies

Leeds, United Kingdom

• Reviewing of processes in collections & recoveries to identify & implement process control measures & continuous improvement opportunities across Call Centre, Back Office, IT & Finance departments
• Calculation & reconciliation of performance metrics to compare performance of Debt Collection Agencies
• Review & improvement of collections processes / strategies, including the identification and resolution of £34 million of debt in recoveries that is incorrectly on indefinite hold with no active management or ownership

Leeds & London

• Leading a number of teams of Lean Leaders to deploy Lean capability and process improvement projects into a number of Operational Call Centre sites and Head Office functions (incl. Marketing) for the insurance division.
• Worked alongside McKinsey Consulting to diagnose, design, implement & sustain Lean deployment using comprehensive 5 lens model.

London, United Kingdom

• Programme management of Lean Six Sigma deployment and project delivery (across all functions, globally), resolving key issues, risks and ongoing relationship management with business leaders.
• Exceeded financial and non-financial programme targets, delivering £21.8 million benefits & involving 3,131 staff.
• Defined, designed & delivered a variety of improvement projects, ensuring full engagement of stakeholders.

Kidderminster, United Kingdom

• Reported to the Group CEO to review all of the transactional and order processes and identified and shaped a programme of continuous improvement projects to deliver £2 million benefits as well as a change programme to.
• Worked with the main Board to identify, agree and implement a co-ordinated set of priority metrics and projects / initiatives to support the strategic objectives of the Group (made up of a number of linked businesses).

Bradford, United Kingdom

• Established a Business & Process Improvement programme from scratch, focussed on delivering sustained business & process improvements across every function (using Lean, Six Sigma, Change Management)
• Direction of the improvement project strategy & identification and delivery of the improvement project programmes
• Delivered £6.2 million (annualised) net benefit of improvements at a Return On Investment of 9: 1
• Recruitment, training and mentoring of Master Black Belts, Black Belts and Green Belts
• Designed, wrote and delivered internal Six Sigma, LEAN and Change Management training coursesExamples of projects delivered
• Supply chain over deliveries – resulted in an reduction of £3 million surplus costs over 2 years

Leeds, United Kingdom

• Worked across a range of functional areas to deliver and mentor a variety of business improvement projects using Six Sigma, Lean, Change Management and Work Out tools and techniques
• Delivered projects across a variety of depts / processes (Operations - Sales - Call Centre – Telemarketing - Marketing – Cross Sales)
• Managed a team of Black Belts & delivered comprehensive Six Sigma & Lean training & mentoring
• Internal consultant to Director, identifying & executing business improvement opportunities and strategies.Example of projects delivered
• Maximised conversion of loan applications – resulting in an incremental £4.3 million annual sales.
• Call avoidance & customer allowances – reduction of £780k in call centre costs

London And Leeds

• Management of the GE / client interface (incl board level) to manage & drive profitability & sales of credit product provision for a network of 7 large retailers (e.g. Comet, B&Q & Superdrug)
• Responsible for the delivery of a £402 million sales target & profitability targets across a broad range of credit products

Leeds, United Kingdom

• Management of inbound & outbound call centre teams, handling customer service, debt collection and tele-sales calls on all types of store card debt and insurance products

Portsmouth, United Kingdom

• Stand-alone Branch Manager recovering a poor performing branch to excellent results in all aspects of sales process management, customer satisfaction & audit.

Bachelor Of Arts - Ba, Hunan Geography And Management Studies, 2:1

Ba 2(1), Geography