Will Tenison Email & Phone Number

Swansea, Wales, United Kingdom

Originally responsible for the operational management of the second site nationwide, I swiftly transitioned into a broader role, assuming oversight and implementing strategic restructuring of the inaugural Liverpool site. During my time here, I meticulously revamped several business-critical documents, including the development of new site Standard Operating Procedures (SOPs) and the comprehensive enhancement of all health and safety documentation.In addition to my core… Show more Originally responsible for the operational management of the second site nationwide, I swiftly transitioned into a broader role, assuming oversight and implementing strategic restructuring of the inaugural Liverpool site. During my time here, I meticulously revamped several business-critical documents, including the development of new site Standard Operating Procedures (SOPs) and the comprehensive enhancement of all health and safety documentation.In addition to my core responsibilities, I cultivated and maintained strong relationships with external contractors. Notably, I successfully organized and managed interactions with key partners such as Bidfood, Deliveroo, Just Eat, and UberEats, demonstrating my ability to foster and sustain crucial business collaborations. Show less

Bristol, England, United Kingdom

Oversaw the scheduling of four departments, optimizing staffing hours from an initial 600 per week when I joined to a targeted 400, ensuring seamless service delivery without compromising quality or safety. This initiative led to a substantial cost-saving of over £20,000 in my first quarter.Revamped and modernized all health and safety documents, implementing meticulous procedures to guarantee accurate completion and thorough record-keeping. Collaborated closely with the Senior… Show more Oversaw the scheduling of four departments, optimizing staffing hours from an initial 600 per week when I joined to a targeted 400, ensuring seamless service delivery without compromising quality or safety. This initiative led to a substantial cost-saving of over £20,000 in my first quarter.Revamped and modernized all health and safety documents, implementing meticulous procedures to guarantee accurate completion and thorough record-keeping. Collaborated closely with the Senior Management Team to identify and emphasize key areas within the business that required improvement, contributing to the overall enhancement of operational efficiency and effectiveness. Show less

Milton Keynes, England, United Kingdom

Directly supervised a team of 11 instructors and played a pivotal role in overseeing a team of 7 receptionists. Facilitated the comprehensive onboarding of all staff members and ensured continuous health and safety training to maintain a high standard of operational excellence.Led the comprehensive management of the customer experience, spanning from warm greetings upon arrival to conducting pre-flight safety briefings, overseeing the in-flight experience, and managing all post-flight… Show more Directly supervised a team of 11 instructors and played a pivotal role in overseeing a team of 7 receptionists. Facilitated the comprehensive onboarding of all staff members and ensured continuous health and safety training to maintain a high standard of operational excellence.Led the comprehensive management of the customer experience, spanning from warm greetings upon arrival to conducting pre-flight safety briefings, overseeing the in-flight experience, and managing all post-flight aftercare. Operated in a potentially hazardous environment, consistently delivering memorable experiences for individuals of all ages and abilities, while upholding the utmost standards of safety and security.Demonstrated a keen ability to swiftly identify, collaborate with, and enhance individuals' natural limits, fostering a profound sense of job satisfaction for myself and a notable achievement for the customer. Show less