- Customer service based role, engaged with 50+ clients per day over the phone- Assisted clients with payment related issues acting as an intermediary between a client and their insurance provider, ensuring resolution- Mediated a multitude of situations with frustrated clients with resilience- Learned how to concisely document complex situations for colleagues to easily understand

Summer 2022 & Summer 2023-Facilitated engaging and inclusive sports and outdoor activities for children aged 4-14-Coached various sports, including soccer, and basketball, as well as outdoor activities such as fire building and whittling-Received a raise within first month due to strong performance-Feedback from parents and kids alike was that I was “the best camp counselor”-Implemented safety protocols and ensured a secure and enjoyable experience-Collaborated with fellow counselors to plan and execute themed events and activities-Upheld camp policies and regulations, contributing to the overall success of the sport and outdoor summer camp program