Will Todd Email & Phone Number

Cambridge, England, United Kingdom

First point of contact for online, email and telephone enquiries, in addition to face-to-face interest at the dealership. Maintaining contact with the customer during the sales process and aftercare. Advising customers on the product line to suit their requirements. This includes budget management, pricing structure, finance options and insurance products. Negotiation of purchase figures and finance penetration. Face to face consultation, whereby the customers can have a test drive and physical demonstration. Database management to manage enquiries and sales. Adhering to the FCA and data protection obligations by accurately collecting all customer contact and vehicle data. Working to personal sales objectives, profit targets and activity levels. Achieving key performance standards as set by Steven Eagell and the Toyota brand. Working closely alongside the service advisors and technicians to ensure the vehicle is ready in a timely manner for the customer collection on the handover.

St. Neots, England, United Kingdom

Assisting customers with enquiries and purchasing of goods with a high level of customer care. Ensuring customers had a positive experience and overall satisfaction with their visit. Working with head office to meet store sales targets, deadlines and budgets. Management of the team, including training, induction, Rota planning and wage budgets. Working to KPI’s for the Edinburgh Woollen Mill organisation requirements. This included regular team meetings with HQ management to maintain targets. Stock management & ordering of merchandise. Working with underperforming stores to reach KPI targets and opening/closing down of other stores. Ensuring a high level of Health & Safety for the staff and customers, with updating policies and procedures. Managing the finance for the store, including cashing up and bank deposits.

Huntingdon, England, United Kingdom

Assisting with the employee process, such as conducting interviews, employee satisfaction, management and dismissal. Ensuring customers have a happy experience with the store, by assisting them with any needs they may have. Attending training conferences for the business. Managing KPIs and sales targets for the store set by head office. Organising the shop floor. Processing health & safety procedures and maintaining the documents and notices on site to meet regulations. Maintenance of the workplace. Dealing with finance discrepancies & cashing up daily.

St. Neots, England, United Kingdom

General daily running of the bar and restaurant to meet customer needs. Changing of barrels, stock rotation and stock check. Front of house contact for customer needs. Cash handling.