William Tse Email & Phone Number

Toronto, Ontario, Canada

Using customer service, tech skills, and knowledge of internal policy, I both efficiently and effectively serve applicants looking for passports.

Brampton, Ontario, Canada

Worked to help the corporate policy team and internal City of Brampton policy owners to ensure compliance, develop new policies, and refine existing ones.Conducted research examining trends, other municipalities, data, and legislation to help consolidate policies.Under direction policy analysts wrote reports detailing why certain policies could be consolidated with others. Identifying specific statements, definitions, and key parts to include in revised editions. Utilized Microsoft Styles to ensure policies followed the same format.

Waterloo

Co-founded a social venture targeting end-of-day food waste within the KW area.Researched and applied relevant policies and by-laws to ensure compliance and address stakeholder concerns.Led efforts to design, refine, and test a mobile application with team members and a developer improving UX & UI.Fundraised over $1000 for the Food Bank of Waterloo during the pandemic providing 3000 meals for those in need.