Will Tucker Email & Phone Number

Manchester, England, United Kingdom

Bus Driver based at Queens Road, Cheetham. Rostered on late shifts starting times after 13:30 and ending by 01:30. Work five days in seven including weekends and Bank Holidays as rostered. Currently driving 13 routes regularly with up to seven others covered occasionally as required. Geographical area of network extends across central and Greater Manchester from Salford, Radcliffe, Bury, Rochdale, Oldham, Failsworth, Sale, Trafford Centre and Irlam to Warrington.- Safe, smooth… Show more Bus Driver based at Queens Road, Cheetham. Rostered on late shifts starting times after 13:30 and ending by 01:30. Work five days in seven including weekends and Bank Holidays as rostered. Currently driving 13 routes regularly with up to seven others covered occasionally as required. Geographical area of network extends across central and Greater Manchester from Salford, Radcliffe, Bury, Rochdale, Oldham, Failsworth, Sale, Trafford Centre and Irlam to Warrington.- Safe, smooth, eco-driving style to provide comfortable journeys for all ages and types of customer;- Driving to meet scheduled timetable wherever practicable while maintaining safe driving technique at all times;- Mix of busy trunk routes in peak times to quieter outer-suburban routes. Single journey times up to two hours in duration;- Welcoming customer service interaction including selling full range of single, daily, and weekly tickets on the bus;- Daily vehicle checks, identifying and reporting faults and liaising with Supervisors and Engineering Teams as appropriate;- Litter picking to aid continued cleanliness and good presentation of the bus while in service;- Trained to drive changing range of single and double-decker vehicles. Show less

Manchester, United Kingdom

Bus Driver based at Middleton. Full shifts including weekends. Integrated roster covering 22 routes spanning Greater Manchester from Piccadilly to Middleton, Chorlton to Oldham and from Blackley to Ashton, Delph and Hyde.- Safe, eco-driving for smooth ride for customers- Mix of frequent urban and quieter, longer outer-suburban routes- Customer service interaction including selling full range of single, day and weekly tickets by cash and card on the bus- Daily vehicle checks… Show more Bus Driver based at Middleton. Full shifts including weekends. Integrated roster covering 22 routes spanning Greater Manchester from Piccadilly to Middleton, Chorlton to Oldham and from Blackley to Ashton, Delph and Hyde.- Safe, eco-driving for smooth ride for customers- Mix of frequent urban and quieter, longer outer-suburban routes- Customer service interaction including selling full range of single, day and weekly tickets by cash and card on the bus- Daily vehicle checks identifying faults- Litter picking to aid continued cleanliness of vehicles throughout day- Trained to drive six vehicle types from short single-decker to full double-decker fleet Show less

London, United Kingdom

Bus Driver based at West Norwood. Full shifts including weekends, mostly rostered on route 2 through Central London via Marylebone, Marble Arch, Victoria and Brixton. Also covered shifts on five other routes. - Safe, eco-driving for smooth ride for customers- Busy routes with heavy peak loadings- Customer service interaction including with foreign tourists, giving directions and communicating in French where appropriate- Daily vehicle checks identifying faults - Litter… Show more Bus Driver based at West Norwood. Full shifts including weekends, mostly rostered on route 2 through Central London via Marylebone, Marble Arch, Victoria and Brixton. Also covered shifts on five other routes. - Safe, eco-driving for smooth ride for customers- Busy routes with heavy peak loadings- Customer service interaction including with foreign tourists, giving directions and communicating in French where appropriate- Daily vehicle checks identifying faults - Litter picking to aid continued cleanliness of vehicles throughout day- Also covered rail replacement buses for London Underground, Overground and Southern rail services- Initial training in Cannock, Staffordshire- Full PCV licence obtained March 2017 plus CPC qualifications- Trade Union (Unite) Branch Ballot Officer Show less

London, United Kingdom

Leading the design and implementation of a new Target Operating Model and organisation structure for the College as the new professional membership body for policing standards in England and Wales. Reporting to Head of People and Organisation Development; previously to Chief Operating Officer (Deputy Chief Constable) and Head of HR.- Organisation Design: devised new target operating model; designed and developed new functional-based 5 Tier structure for 700 staff around the model.… Show more Leading the design and implementation of a new Target Operating Model and organisation structure for the College as the new professional membership body for policing standards in England and Wales. Reporting to Head of People and Organisation Development; previously to Chief Operating Officer (Deputy Chief Constable) and Head of HR.- Organisation Design: devised new target operating model; designed and developed new functional-based 5 Tier structure for 700 staff around the model. Guided and supported Chief Executive, Directors, Senior Leaders and Line Managers in implementing new organisation departmental structures including writing and quality assuring managers' drafts for new job descriptions.- Change Management: Worked closely with Directors and Senior Leaders to develop, communicate and implement, fresh understanding of business processes and new ways of working- Recruitment: Reviewed and overhauled the College's recruitment practices; implemented new processes and weekly progress reviews, reducing backlog of 200 vacancies by two thirds within 9 months; evaluated bids from prestige Recruitment Agencies for Executive Search for Director's role- Job Evaluation, Job Descriptions: Wrote, approved and evaluated 230 new generic and specific job descriptions, replacing over 400 JDs from previous organisation structure. Prepared and delivered half-day workshops to over 50 line managers on preparing, drafting and approving new job descriptions- Workforce Planning: Determined 2015/16 budget establishment from mapping legacy and new structures, liaising with Finance and managers across seven sites; updated for 2016/17; track starters, leavers and establishment changes- Employee Engagement: Prepared and presented consultation proposals to staff on centralising administration roles impacting 110 posts across seven sites- Reward: Devised options for new pay and grading structure- Coaching: Developing HR Business Partners in managing managers Show less

London, United Kingdom

Lead pay negotiations with Police Authority, Senior Officers and Trade Union for 1,500 civilian staff including research, pay modelling and implementing agreed settlements. Top-level moderation and verification of annual performance pay process.Devising new reward and recognition strategy including pay, benefits and pensions.Prepare and implement HR policies, standards and procedures, including:- New Terms and Conditions of Service for Police staff;- Pay and… Show more Lead pay negotiations with Police Authority, Senior Officers and Trade Union for 1,500 civilian staff including research, pay modelling and implementing agreed settlements. Top-level moderation and verification of annual performance pay process.Devising new reward and recognition strategy including pay, benefits and pensions.Prepare and implement HR policies, standards and procedures, including:- New Terms and Conditions of Service for Police staff;- Pay and allowances for Police Officers, including Winsor Review changesRetirement and Re-engagement of staffTravel Entitlements, including contract liaison with ATOC (for Train Operating Companies)Pensions:Management side representative on two Pension Fund Committees with delegated Pension Trustee powers. - Successfully Implemented auto-enrolment for 350 staff- Developing CARE and DC proposals to replace DB Final Salary schemes- Liaised with Police Authority, Fund Trustees, HMRC, Consultants and Lawyers to resolve complex Unauthorised Payments issue- Working Party improving Pension communications across 100+ sections- Involved with three triennial Actuarial revaluationsTotal pension fund membership: 4,500 Officers and staff.Benefits: introduced new benefits packages including Private Health Insurance, Cycle to Work and Childcare Voucher salary sacrifice schemes. Commercial negotiations with external providers.Reward: implementing new awards structure to recognise high-performing employees. Force-wide group to launch new organisational values.Job Evaluation: Lead process and chair fortnightly job evaluation panels using Hay system. Support and advise Line Managers and HR Business Partners on proposals for Principal liaison with National Audit Office on reconciling salary payments and authorisations for 4,500 employees.Interviewer for new Police Constables and Police Community Support Officers. Show less

Developed and classified 5,000 posts into new baseline staff establishment.Developed and implemented new short-term and 5-year horizon workforce plans.Developed and introduced planning tools for bulk recruitment intakes of Police Constables and Police Community Support Officers.Supported Finance Director in 4-weekly budget monitoring meetings with Departmental Heads and Area Commanders.Evaluated tender bids for new Advertising Agency for recruitment advertising… Show more Developed and classified 5,000 posts into new baseline staff establishment.Developed and implemented new short-term and 5-year horizon workforce plans.Developed and introduced planning tools for bulk recruitment intakes of Police Constables and Police Community Support Officers.Supported Finance Director in 4-weekly budget monitoring meetings with Departmental Heads and Area Commanders.Evaluated tender bids for new Advertising Agency for recruitment advertising account. Show less

Led 24-strong team of HR, Training, Occupational Health, Welfare and Diversity professionals, serving organisation of 1,100 police officers and staff.Improved management of sickness: non-attendance halved in 18 months.Conducted in-depth review of civilian staff pay and gained approval to increase baseline salaries to address recruitment and retention problems.Resolved heavy workload of HR casework including complex Employment Tribunal cases.

London, United Kingdom

Consultancy role with Highways England (now National Highways)Developed, negotiated and implemented new national roster framework and shift patterns for 1,400 motorway patrol and control room managers, supervisors and staff at 40 locationsAdvised Directors and Regional Managers on staff deployment and productivity issues.Designed and evaluated new performance management and appraisal process for operational staff.Analysed and Process-mapped HR processes for… Show more Consultancy role with Highways England (now National Highways)Developed, negotiated and implemented new national roster framework and shift patterns for 1,400 motorway patrol and control room managers, supervisors and staff at 40 locationsAdvised Directors and Regional Managers on staff deployment and productivity issues.Designed and evaluated new performance management and appraisal process for operational staff.Analysed and Process-mapped HR processes for operational staff to prepare for transfer of transactional services to Department for Transport HR /Finance shared services centre, Swansea Show less

London, United Kingdom

“Head of Profession” for 6,000 Underground station staffBusiness Client for customer service, operational standards, procedures and competences, including approval and sign-off of all new entrant, promotional and refresher training coursesImplemented and negotiated new competence assurance regime linked to NVQs and safety critical activities for all Station StaffLed Team reviewing 250 station operations and staff safety procedures

London, United Kingdom

Developed new long-term vision and strategy for customer service, working with external consultant, for Chief Operating OfficerReviewed failures in links between business planning, HR and recruitment processes for Customer Services Director; implemented recommendations with HR General ManagersLed operational input on HR aspects of LU with TfL as advisor to McKinsey & Company

London, United Kingdom

Led management of six busy Northern line stations with 120 staff including 5 Duty Managers and 40 Supervisors.increased revenue by 20% over two years to £30m paManaged £4m annual budget Top performer of 6 line managers for achieving business targetsIntroduced new face-to-face employee communications Briefings regime focusing on achieving targetsManagement and resolution of long-term sickness cases to termination of serviceChaired Disciplinary… Show more Led management of six busy Northern line stations with 120 staff including 5 Duty Managers and 40 Supervisors.increased revenue by 20% over two years to £30m paManaged £4m annual budget Top performer of 6 line managers for achieving business targetsIntroduced new face-to-face employee communications Briefings regime focusing on achieving targetsManagement and resolution of long-term sickness cases to termination of serviceChaired Disciplinary Hearings for all Northern line station staffBusiness Client for four station refurbishment / new build projects, total c£25m Show less

London, United Kingdom

Business Client for recruitment and training of 2,100 staff. £1m annual training budget. Project managed achievement of "Investors in People" accreditation.Organised special short-notice weekend recruitment event for 1,000 applicants to recruit 100 additional Train Guards

London, United Kingdom

Business Client for development of three new bus stations to serve Jubilee line extension, including at North Greenwich (for O2/Millenium Dome)

London, England

Managed £1m training budget for all Metropolitan Train, Stations, Service Control, Engineering and Business Administration staffDeveloped NEBSS Supervisory Skills course with University of Westminster (Harrow campus)Developed and ran Assaults awareness courses for Station staffDeveloped and facilitated Cross-functional Quality Improvement residential courses for operational staff

London, England

24/7 Shift Manager for busy central London Circle/Metropolitan line stations between Baker Street and Aldgate. Performance management and improvement, service delivery, customer service, incident response.

London, England

Advising Line Managers on departmental restructure proposals.Preparing new job descriptions for independent job evaluation using Hay method.Project managing assimilation including salary calculations for transition of 300+ Station Senior Supervisory grades to new performance-based Shift Management grading structure

London, England

Preparing management briefs including pay modelling for Trade Union collective pay bargaining meetings: Bus overhaul/Engineering Staff, Works & Buildings, Catering, Sportsground and other ancillary workersCompiled definitive Contracts of Employment documentation for TUPE transfer of Bus Engineering staff to private sector

Preparing new Job Descriptions and draft evaluation lines for Rail Operations and Legal staff using Hay method. All London Underground management posts were re-evaluated for introduction of a new performance-related pay grading structure.

Administration support in Group Planning Department section servicing statutory consumer bodies: London Transport Passengers Committee and London Regional Passengers CommitteeInvestigating and responding to complex issues raised directly by Committee members

Ipm, Personnel Management

Certificate, Transport Studies, Certificate

Education record

Prince 2 Project Management

Developing Managerial Skills, Management

3 week residential course