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Insurance professional with over 10 years experience. Fulfilling a number of roles including; sales & retention, training, team leadership, business analysis, implementation & project management.
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Business AnalystSwiss ReFolkestone, Gb
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Service Management Product OwnerSwiss Re Apr 2022 - PresentZurich, Zurich, Ch
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Head Contactone Service Operation DesignSwiss Re Jan 2020 - Apr 2022Zurich, Zurich, Ch
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Self Service Solutions SpecialistSwiss Re Jan 2018 - Jan 2020Zurich, Zurich, Ch
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Contract - Product OwnerBupa Global Sep 2017 - Dec 2017Brighton, England, Gb -
Product OwnerCovéa Insurance May 2016 - Jul 2017Halifax, Gb❖ Facilitated a programme of software development to produce new sales systems.❖ Fulfilled project management duties involving internal and external parties to deliver five new products to market in a period of 12 months.❖ Played a key role in the setup of an internal call centre to manage sales enquiries creating new processes, sales scripts and training for new members of staff.❖ Using experience of insurance sales and customer journey insight to design new products and distribution methods -
Project ManagerProtected.Co.Uk Aug 2014 - Feb 2016Fareham, Hampshire, Gb❖ In charge of a large scale project to bring a new product to market involving the world’s 2nd largest reinsurer. Successfully managed against all measures❖ In depth business analysis and MI. Defining metrics to monitor business performance❖ Scheduler of all development work within the business for both project and non-project work❖ Implemented a number of change processes to improve the efficiency and output of teams -
Team Leader & Technical Business TrainerCapita Insurance Services Oct 2011 - Mar 2014London, England, Gb❖ Manage training documents, change control and e-learning. General technical support within the department.❖ Created bespoke excel solutions using visual basic to create automated tools for use within the department. ❖ Created E-learning suite for use within the division❖ Monitoring team performance to ensure all KPIs are met. Coaching sessions given to team members to improve development and prepare them for more challenging roles. Disciplinary/investigative meetings held when required.❖ Built a team for a new brand partner including training, schedules and bonus structure. -
Customer Representative (Sales, Service & Renewals)Capita Insurance Services Jun 2010 - Oct 2011London, England, Gb❖ Telephone sales operator, creating and retaining business. working to achieve KPIs.❖ Chosen to be part of a new department and assist with its development. Carrying out analysis of call volumes and coaching new members of staff.
Will Tye Skills
Frequently Asked Questions about Will Tye
What company does Will Tye work for?
Will Tye works for Swiss Re
What is Will Tye's role at the current company?
Will Tye's current role is Business Analyst.
What is Will Tye's email address?
Will Tye's email address is wi****@****e.co.uk
What is Will Tye's direct phone number?
Will Tye's direct phone number is +4433022*****
What skills is Will Tye known for?
Will Tye has skills like Project Management, Project Planning, Business Process Improvement, Business Analysis, Influential Communicator, Leadership, Management, Customer Service, Insurance, Microsoft Excel, Microsoft Office, Vba.
Who are Will Tye's colleagues?
Will Tye's colleagues are Claudio Allen, Ivana Hrušková, Janaina Diniz, Jenny Liu, Vuyisa Mhlauli, Ram Krishna Singh, Daniel Bell.
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