- P&L and strategic responsibility for the Industrial & Commercial metering and energy services.- Business Planning.

- Delivery of Transformation programme. Including Field Safety changes, People Plan; Service delivery improvements; and Performance Culture.- Product Owner, driving IT roadmap based on business requirement.- Implementation of Agile approach into operational change.- Business Readiness, including large scale infrastructure change.

- Operations Manager for the Residential Metering segment to achieve KPIs on Meter Operations service lines.- Management of call centre, back office and 3rd party offshore provider.- Product Owner, responsible for shaping change strategy within area and supporting future opportunities.- Customer Service delivery.- Operational implementation for transition to SMETS2.

Projects include: - Smart Metering- Business and Product development- Service transition (contract mobilisation and exit)

- Operational improvement projects.- Smart metering bid activity (both deployment and data services).- Customer presentation.

- Commercial & Industrial Sales.- Bid Co-ordination.- Project Management Office.- Led operational team for revenue generation project.

- Worked within Strategic Outsourcing Communications.- Chief editor of outsourced accounts employee newletters.- Webmaster for internal intranet.- Communications support for contract take on/exits (TUPE).