Will Walton Email & Phone Number

Leeds, Gb

Leeds, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, United Kingdom

Senior Business Analyst working across a number of key projects within the Technology Change Infrastructure team of TransUnion UK (formally Callcredit Information Group)- Backup Project: scope and requirements gathering to replace the legacy backup technology used within the UK, including identification of key business services to identify prioritisation and risk based transition.- Windows Server and SQL 2008 remediation programme: identification, classification and cost analysis to support the delivery of remediation of legacy server infrastructure within the UK. Requirements gathering to support the upgrade of key services where these needed upgrading, and tracking reporting of remediation activities to support project manager.- Windows 10 Integration Project: Analysis of existing Windows software and services to understand impact of integration of legacy Callcredit domain devices to the Global TransUnion domain- 2020 Portfolio initiation planning: Supported the IT leadership team to document, prioritise and understand the resourcing and cost impact of future IT infrastructure project portfolio.

Halifax, United Kingdom

Lead Business Analyst working within Group Operations change division to deliver the Image Clearing System (ICS) programme, also known as the Cheque Imaging scheme.Role supported the Head of Testing and Operational Readiness, and included;- Day one scoping for multiple phases of testing and implementation. - Analysis of deliveries from multiple internal and 3rd party IT teams, to over 100 Lloyds Banking Group payment, accounting and product systems. - Creation and maintenance of code release roadmap to support test teams test plansInteraction with 3rd party delivery partner iPSL and Wipro test teams to interlock testing plans and coordination of batch testing activities- Representation of Lloyds Banking Group at operational readiness Cheque and Credit Clearing banking industry forum- Part of the core team that executed day one industry live proving test execution, and responsible for reconciliation of live account transactions

Leeds, United Kingdom

Senior Business Analyst working on the new unsecured personal loans proposition for; aqua, marbles and opus brand credit card customers, responsible for:- Elicitation and management of MI requirements across 8 business areas.Production of MI reporting specifications - Validation of the technical 3rd party solution and traceability of business reporting requirements. - Setup and management of programme SharePoint site to ensure version control and visibility of key project documentation for stakeholders, suppliers and testing teams

Bradford, United Kingdom

Senior Business Analyst working within the Satsuma Online Loans team across various projects:- PowerCurve Project: Project scoping and business process modelling and requirements elicitation for replacement of existing decisioning system- Group Transformation Project: Lead a team of business analysts to elicit the business capabilities within the initiation phase of a programme, designed to re-platform the end to end systems used for loan sales and service- Intermediary Loan Sales: - Documented the end to end sales journey for intermediary sales - Supported Agile delivery of various business improvements to the intermediary sales process, improving lead quality and the customer journey- Introduced the concept of a “business process framework” to the Provident consumer division. The framework was subsequently adopted by the Head of Satsuma to allocate business owners to sales, service and support processes, and used to support their FCA application

Halifax, United Kingdom

Lead Business Analyst on the Multi-Channel Architecture programme, to deliver a new platform for the branch and telephony channels of Lloyds, Halifax and Bank of Scotland. This new platform was linked into the customer online self-service platform to deliver consistent processes to customers regardless of which channel they engaged with, responsibilities included:- Led the “login and launch” workstream to define the process of how a colleague would launch the new platform. - Detailed analysis of existing business processes through site visits, knowledge from SME’s and document analysis. - Production of “as is” and “to be” business process models, scenario catalogues, requirements and use cases. - Approval from multiple diverse stakeholder and SME groups.- Close working with other lead BA’s to ensure the business and IT design was coherent across all workstreams due to large number of processes and business analysts involved in the programme- Production of solution validation and requirements traceability reports to ensure that requirements had been covered by technical designs and challenging where there were design gaps - Provided SME support for testing and implementation - Led a group of analysts to identify suitable areas for second sales phase of the programme by exploring the sales process offered across various brands and channels. - Documented the “as is” sales process for Current Account, Savings, Loans, Credit Cards and Overdrafts across the Branch, Telephony and Internet Banking channels. The resulting analysis and maturity of process in each channel, fed into senior management team to shape the sales phase

Halifax, United Kingdom

Lead Business Analyst working on the Simplification programme to streamline and reduce costs of core business processes following the incorporation of HBOS by Lloyds TSB Group. Part of a core Business Analysis design team, responsible for embedding new standard design documents and deliverables (process models, scenario catalogues, business rules, requirement catalogues and use cases) providing appropriate training to colleagues in cases where these processes were unfamiliar to them:- Business Analyst consultant assigned to multiple Simplification project teams to provide guidance and lead analyst responsibilities: - Customer name and address change - Internal funds transfer - Fixed term deposit maturities - Halifax Regular Saver improvements- Supported teams with internal quality assurance gateways with senior stakeholders, working alongside other Simplification programme teams to ensure consistent quality of deliverables and solution.

Halifax, United Kingdom

Senior Business Analyst on the project to integrate the Halifax/Bank of Scotland Mortgage Sales Systems (MSP) with Lloyds TSB/C&G branch and mortgage service infrastructure (UFS)- Produced “as is” and “to be” business process models of the Mortgage Sales Process within the HBOS sales environment, used to perform gap analysis for Lloyds and C&G brand usage of the - Requirements elicitation and IT functional (UI/Use case) specifications with information resulting from extensive workshops, interviews, observation and system analysis. - Trained other analysts with usage and production of business process models, use cases and functional specifications- SME during build and test phase of the programme, working closely with HCL and Cognizant

Leeds, United Kingdom

Senior Business Analyst working in the Halifax and Bank of Scotland telephony IT team. Provided leadership to small teams of analysts, carrying out lead reviews of work, mentoring and coaching to assist skills development, and worked closely with Cognizant and HCL colleagues other responsibilities included:- Assignment to the voice biometrics programme- Management of a release development team implementing multiple quarterly releases covering IVR, agent desktop service and outbound dialler.- Worked within the project initiation coordinating workshops with the architecture team to assist with assessments and providing IT cost estimates to the business.

Leeds, United Kingdom

Business Analyst working within the Halifax and Bank of Scotland telephony IT team. Assigned to the Intelligent Finance Telephony system project, and then the Faster Payments programme within HBOS Retail responsibilities included:- Business requirement and functional specification - IT technical design review- Testing- Defect assessments

Leeds, United Kingdom

Analyst responsible for monitoring calls into HBOS UK contact centres across, redirecting incoming call traffic, raising issues with system underperformance and staffing shortfall with Operational and Senior Management

Leeds, United Kingdom

Customer telephony advisor dealing with customer service requests and sales for Halifax and Bank of Scotland current account products and services