Will Walton Email & Phone Number

Leeds, GB

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, United Kingdom

Senior Business Analyst working across a number of key projects within the Technology Change Infrastructure team of TransUnion UK (formally Callcredit Information Group)- Backup Project: scope and requirements gathering to replace the legacy backup technology used within the UK, including identification of key business services to identify prioritisation.

Halifax, United Kingdom

Lead Business Analyst working within Group Operations change division to deliver the Image Clearing System (ICS) programme, also known as the Cheque Imaging scheme.Role supported the Head of Testing and Operational Readiness, and included;- Day one scoping for multiple phases of testing and implementation. - Analysis of deliveries from multiple internal.

Leeds, United Kingdom

Senior Business Analyst working on the new unsecured personal loans proposition for; aqua, marbles and opus brand credit card customers, responsible for:- Elicitation and management of MI requirements across 8 business areas.Production of MI reporting specifications - Validation of the technical 3rd party solution and traceability of business reporting.

Bradford, United Kingdom

Senior Business Analyst working within the Satsuma Online Loans team across various projects:- PowerCurve Project: Project scoping and business process modelling and requirements elicitation for replacement of existing decisioning system- Group Transformation Project: Lead a team of business analysts to elicit the business capabilities within the.

Halifax, United Kingdom

Lead Business Analyst on the Multi-Channel Architecture programme, to deliver a new platform for the branch and telephony channels of Lloyds, Halifax and Bank of Scotland. This new platform was linked into the customer online self-service platform to deliver consistent processes to customers regardless of which channel they engaged with, responsibilities.

Halifax, United Kingdom

Lead Business Analyst working on the Simplification programme to streamline and reduce costs of core business processes following the incorporation of HBOS by Lloyds TSB Group. Part of a core Business Analysis design team, responsible for embedding new standard design documents and deliverables (process models, scenario catalogues, business rules.

Halifax, United Kingdom

Senior Business Analyst on the project to integrate the Halifax/Bank of Scotland Mortgage Sales Systems (MSP) with Lloyds TSB/C&G branch and mortgage service infrastructure (UFS)- Produced “as is” and “to be” business process models of the Mortgage Sales Process within the HBOS sales environment, used to perform gap analysis for Lloyds and C&G brand usage.

Leeds, United Kingdom

Senior Business Analyst working in the Halifax and Bank of Scotland telephony IT team. Provided leadership to small teams of analysts, carrying out lead reviews of work, mentoring and coaching to assist skills development, and worked closely with Cognizant and HCL colleagues other responsibilities included:- Assignment to the voice biometrics programme.

Leeds, United Kingdom

Business Analyst working within the Halifax and Bank of Scotland telephony IT team. Assigned to the Intelligent Finance Telephony system project, and then the Faster Payments programme within HBOS Retail responsibilities included:- Business requirement and functional specification - IT technical design review- Testing- Defect assessments

Leeds, United Kingdom

Analyst responsible for monitoring calls into HBOS UK contact centres across, redirecting incoming call traffic, raising issues with system underperformance and staffing shortfall with Operational and Senior Management

Leeds, United Kingdom

Customer telephony advisor dealing with customer service requests and sales for Halifax and Bank of Scotland current account products and services