Will Wareing Email & Phone Number

Knutsford, England, United Kingdom

● Correspond with debtors, debtor’ Solicitors, Clients and other agencies● Complete initial steps in recovery of Client outlay and collate outcomes● Undertake minor investigations on liability and quantum to provide information to progress the claims if unable to settle● Assess prospect of success and successfully conclude each case proportionally● Timely and accurate maintenance of all case management, billing and management systems● Drafting of all Court… Show more ● Correspond with debtors, debtor’ Solicitors, Clients and other agencies● Complete initial steps in recovery of Client outlay and collate outcomes● Undertake minor investigations on liability and quantum to provide information to progress the claims if unable to settle● Assess prospect of success and successfully conclude each case proportionally● Timely and accurate maintenance of all case management, billing and management systems● Drafting of all Court documents including Court applications, applications for extension/ reinstating Claims/ lifting stays● Management and drafting of witness statements including miscellaneous arguments and consideration of supplementary witness statements● Review and consider case correspondence including special directions and applications to vary and set aside judgments● Drafting of all correspondence including reply to defences, set aside letters.● Review and consider appeal correspondence● Effectively manage a team making sure all targets and deadlines are met. Show less

● Act as a primary point of contact between a team of 18 FTE’s and senior management for any technical or BAU issues. ● Monitor the overall performance against targets (SLA’s & KPI’s), standards and deadlines and ensure remedial action or escalation is taken as required. ● Participate daily in Service Review meetings to ensure regulatory breaches, SLA breaches and service quality issues are addressed and resolved.● Participate daily in managing the team and issuing designated work… Show more ● Act as a primary point of contact between a team of 18 FTE’s and senior management for any technical or BAU issues. ● Monitor the overall performance against targets (SLA’s & KPI’s), standards and deadlines and ensure remedial action or escalation is taken as required. ● Participate daily in Service Review meetings to ensure regulatory breaches, SLA breaches and service quality issues are addressed and resolved.● Participate daily in managing the team and issuing designated work allocation, BAU daily pledge, WIP reporting, case flow monitoring, target adjustments, attendance tracking, holiday requests and MI reporting. ● Assist and coach 18 FTE’s to ensure targets are met and communication is appropriate and frequent.● To deliver a ‘best in class’ complaint handling experience in relation to Financial Ombudsman Service complaints (general insurance) with which I apply full knowledge of Credit Cards and varying types of Personal Loans. Focus on process efficiency to deliver against defined productivity targets. ● As one of the team’s Subject Matter Experts, I provide a source of expertise and consistency and focus on closing skill gaps with on-going coaching and support to improve team performance and complete regular checks to ensure a consistent high-quality requirement is met. This involves managing relationships with other colleagues from different areas of LBG to ensure effective support in order to drive change. Show less

Knutsford, England, United Kingdom

● Responsible for all Defendant litigation; effectively managing varied caseloads in excess of over 250 cases at times, ensuring all court deadlines were met and costs were kept to a minimum. ● Dealing with many small claims personally to ensure external legal costs were kept to a minimum. ● Led and developed a departmental team by sharing expertise, providing appropriate direction, guidance and coaching, including constructive feedback and appraisals whilst maintaining effective… Show more ● Responsible for all Defendant litigation; effectively managing varied caseloads in excess of over 250 cases at times, ensuring all court deadlines were met and costs were kept to a minimum. ● Dealing with many small claims personally to ensure external legal costs were kept to a minimum. ● Led and developed a departmental team by sharing expertise, providing appropriate direction, guidance and coaching, including constructive feedback and appraisals whilst maintaining effective leadership. ● Conducted detailed negotiation of Football Affinity Contracts● Outsourcing contracts management regarding telemarketing particularly in India, and facilities management contracts including catering over the whole Chester site, cleaning contracts, onsite gym, and on site fleet of mini buses and morning and evening bus. ● Dealing with default fee litigation regarding unfair credit card charges.● Provided appropriate and up to date Consumer Credit Marketing Advice. ● Dealt with Compliance and Data Protection Act advice with regards to Credit Card advertising.● Represented the organisation in attending Industry Forums at the BBA and FLA and Ministry of Justice and FOS and UK Cards. Show less

Law Society Finals, Law, Pass

Bachelor Of Laws - Llb, Law, 2.2