- Monitor Datadog and Solarwinds to identify and improve slow performing queries for Breeze database, and reduce the number of SQL timeout errors by 70%- Responsible for overall database application health which includes training engineers on best SQL Server practices- Build new functionality in existing applications to enhance customer experience- Coordinate weekly production deployments through Octopus- Mentor other software engineers in software development best practices

As Scrum Master, enabled team to double both average velocity and workitems completed per sprint over the last 12 monthsTrained new engineers in SAFe ceremonies including PI Planning, daily stand-ups, sprint planning, retrospectives, reviews, and backlog groomingFacilitated sprint work and team resources effectively to complete sprint commitments consistently for the last eight monthsEmpowered team to regularly accomplish additional workitems with high quality each sprintMaintained over 125 site level and 12 enterprise level reports using SQL Server, SSRS, SSIS, and ASP.NET to provide core analytics for automotive CRMs in North America and AustraliaResearched and developed 10 additional site level and 3 additional enterprise level reports to bridge a gap for automotive managers and executivesLearned cube data and MDX queries on my own to provide the engineering department a resource that had been lacking for years, and have subsequently taught others best practices for proper functionality in this part of the CRM application

• As Scrum Master, enabled two separate scrum teams to increase average velocity and workitems completed per sprint by 50% over a 10-month period for each team• Trained new engineers in SAFe ceremonies including PI Planning, daily stand-ups, sprint planning, retrospectives, reviews, and backlog grooming• Facilitated team resources to complete sprint commitments consistently• Empowered teams to frequently accomplish stretch items each sprint

• Researched, developed, and built Blue Cloud Analytics, an ETL using the Hadoop framework (hosted in Amazon AWS) to provide advanced analytics for library systems in the NA, APAC, and EMEA regions• Mentored new engineers in Agile/Scrum development methodology, JIRA practices, and proper coding standards including designing, coding, peer code reviews, and code commits with proper notes on user stories for testing and internal/external documentation• Integrated new functionality and removed high-urgency bugs for two of the company’s flagship products, Symphony and Horizon, using Java and Web Services

• Designed, developed, and tested new features for company’s premier product, Remote Tech using C#, ASP.NET, and SQL Server• Provided advanced customer support for Remote Tech installs and upgrades• Researched feasibility and ROI of integrating new technologies into Remote Tech (MVC 4, EF 5, JQueryMobile, IIS 7.5, SQL 2008R2)