Owner, and coach of CrossFit APC

As a strength & conditioning coach I help clients achieve their fitness and health goals through motivating and educating them. It’s much more than giving out exercise orders; Personal Trainers save lives.At Battlefield Fitness UK we as coaches identify goals (e.g. increase strength, improve fitness, weight loss) and create tailored plans for ever individual suiting their lifestyle and current abilities.At Battlefield Fitness UK I take One-to-One and/or Group SessionsThis is the best part – where as a strength and conditioning coach I get to take my client or clients through their exercise program. The sessions need to challenge my clients, and they should be fun and always be a step towards to the client’s goals. The client may not always be enthusiastic about taking part in the session so this draws on my motivational skills.Educating ClientsGaining new qualifications, attending workshops and fitness events, and reading the latest research ensures I keep up-to-date with fitness and nutrition information, so I can pass this on to educate my clients. Networking and coordinating with other professionals is also great for my learning, referrals, and comparing philosophies to constantly better my career in fitness.

My role as Senior Sales at Berghaus was to support the management team to lead and motivate the store team to maximize sales potential and provide our customers with the right outdoor clothing knowledge and products so that every customer leaves inspired to enjoy their outdoor activities.Key Tasks:Sales and Customer Service- To personally provide excellent standards of customer service by:- Displaying good listening skills to identify customer needs & meeting those needs with the right product advice;- Provide relevant and comprehensive key product information to customers;- Demonstrating appropriate body language – friendly, open, helpful and approachable;- Looking for link selling and till add on opportunities which will increase basket spend; and- Understanding and achieving targets and KPI’s – Sales, Margin, Average Transaction Value (ATV), Items Per Basket (IPB), Net Promoter Score (NPS).- Confident in solving customer problems quickly and effectively.Opererations- Duty management responsibilities in the absence of the Store and Assistant Manager, including ensuring colleagues are offering exceptional customer service, communicating team targets, coordinating all store activities and delegating duties as required.- Assist the management team with the execution of promotions in line with company guidelines & timescales.- Key holder responsibilities for the store, maintaining safety & security at all times for colleagues & customers.Teamwork- Demonstrating commitment to the team, delegating, supporting and helping other colleagues with tasks- Displaying a genuine and positive attitude to help team and store achieve its objectives- Commitment to undertaking Company led training- Ability & willingness to acquire job related skills & knowledge through self-development & by learning from others;- Demonstrating flexibility in order to meet store needs and special events e.g. peak trade, sale, product launches, floor moves;

As a Nike Store Athlete (Sales Associate) my aim was to deliver a premium consumer experience by demonstrating my expertise to navigate through individual needs and providing a complete solution through Nike products and services to give consumers what they need to train, and compete with the knowledge to achieve their goals.Responsibilities:- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary- Serve as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques

As a waiter and barman at the Solway Lodge I had to greet customers and offer restaurant menus, answers questions about menu offerings, process food and drink orders, carry food and drinks from kitchen to tables, and prepare bills and process payments.In addition I communication skills we key to the role;- I had to listen carefully to customers’ specific requests, ask any questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.Customer-service skills.- I had to be friendly and polite and be able to develop a rapport with customers.Detail oriented. - I was asked to keep customers’ orders straight. - I was required to be able to recall the details of each order and match the food or drink orders to customers.Interpersonal skills. - I had to be courteous, tactful, and attentive as I dealt with customers in all circumstances. For example, I had to show an understanding of customers’ complaints and help resolve any issues that arise.- Physical stamina. As a waiter you spend hours on your feet carrying heavy trays, dishes, and drinks.

This was my second year as the lead coordinator for Climbing charged with the coordination of all climbing related activities with additional responsibilities for staff welfare and conduct. Communication, team work and detailed briefing skills were vital to ensure that my staff of 4 other mentors understood the aims and objectives of their roles. I had secondary duties as a mentor for a group of 13 American boys children aged 11 years. These duties included monitoring their welfare, social conduct and general health as well as leading them during planned events and activities.

Lead coordinator for Climbing charged with the coordination of all climbing related activities with additional responsibilities for staff welfare and conduct. Communication, team work and detailed briefing skills were vital to ensure that my staff of 4 other mentors understood the aims and objectives of their roles. I had secondary duties as a mentor for a group of 13 American boys children aged 11 years. These duties included monitoring their welfare, social conduct and general health as well as leading them during planned events and activities.

General Hand with responsibilities for supervising focused activities within the centre. Specific duties included coordinating Go-Karting, Paint Balling and Clay Pigeon shooting for up to 15 customers. Compliance with statutory safety regulations and an awareness of Health and Safety responsibilities were vital to ensure a safe event.