Will Whiteside Email and Phone Number

Led and managed a team of 10 claims supervisors, offering guidance and support to optimize the efficiency and accuracy of claims handling.Acted as compliance manager for multiple offices with various duties to include comprehensive reviews of complaints.Spearheaded the implementation of country wide Customer Relationship Management teams, overseeing all digital communication with customers.Organized and facilitated advanced training sessions for claims personnel at all levels, resulting in improved efficiency across various performance metrics.Lead customer service initiatives that improved survey scores by 20%

Supervised and mentored a team of claims adjusters, ensuring adherence to quality standards and timely resolution of customer claimsLed the development of a special project team that served as a model for nationwide implementation for settlement claimsCreated monthly and yearly settlement targets for multiple departments