Ensure effective and efficient delivery of services to the portfolio by managing, leading by example, mentoring and training the team; ensuring client retention and the consistent delivery of exceptional standards. Improve portfolio profitability through the introduction of innovations and developments. Manage and deliver on Client expectations as well as building and maintaining client relationships -Organise management start up team-Ensure Mobilisation plan is followed and completed for new sites-Oversee ordering of equipment, uniforms, materials etc. in line with contract needs-Liaise with HR department on all personnel issues-Ensure all systems and structures are in place at the start of any new contracts-Provide effective support to ensure exceptional service and the continuous development and effectiveness of the team -Maintain a high level performance of the team by ensuring we always exceed the client and company’s expectations, and the contract specification wherever possible. Liaise with clients to ensure any issues are dealt with as efficiently and effectively as possible -Build and manage client relationships to understand the clients’ objectives and ensure we deliver -Growing and developing existing contracts at each site where possible and maximising opportunities to increase profit margins-Carry out a weekly meeting with the team to co-ordinate the forthcoming week’s activities on their planners to ensure regular meetings take place with clients and audits are scheduled -Support and assist the development and training of the Operations Team in order to promote career development within the company-Assign duties and goals to the team whilst reviewing their completion. Mentor and support the team with start-ups, induction training, quotes, quality checks or any other duties -Ensure consumables, stock and machinery are ordered and maintained in line with company procedures and site budgets

• Work in partnership with the category & retail teams to create loss prevention action plans annually that support improvement in loss values• Provide strategic advice to trading & retail teams to ensure inventory is protected and stock loss is prevented at each step of a products journey• Influence and guide business functions to be aware of and responsive to the challenges of loss prevention, working together on solutions and processes that are commercially beneficial• Providing Insights and actions to the retail operations teams on different levels of loss prevention risk across a category, with clear actions to improve• Engage in regular feedback from retail teams on current challenges and opportunities, championing retailers and customers with support functions• Retain a working knowledge of activities and actions across all loss prevention category plans in or to provide operational cover when required• Delivery continuously improving business performance in line with corporate targets• Provide loss prevention business solutions that support financial targets whilst maintaining a safe environment for colleagues and customers that supports the company vision and goals• Be recognises as an influential and proactive business partner to both trading and retail operations• Work with suppliers and industry experts to bring new and cost effective loss prevention solutions to Sainsbury’s commercial and operational teams

Key Responsibilities:● Delivering retail improvements and innovations using project management methodologies through an agile way of working● Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking● Work collaboratively with key business stakeholders to build a continuous improvement environment to support an ongoing programme of change● Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working● Identify trends and process variations as part of establishing a continuous improvement monitoring system● Ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls● Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis● Building and Leading change projects on specific areas of the retail business to build and lead a change project and involve other stakeholders within the business to aid a financial benefit to the stores and the company, which then can be evaluated to aid company rollout once change has landed within these stores● Monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance

Key Responsibilities:● Targeted to deliver sustained financial improvements to waste, cash, shrink and productivity through support, coaching on 63 stores● Coached, influenced and held to account Store Managers, Regional Operations Managers and Area Managers to deliver sustained process improvements for customer availability, Sales Shrink and Wastage ● Drove consistency of performance by engaging and supporting stores to create actions plans to deal with issues and shortfalls on non-compliance, evaluated stores performance through these action plans and challenge when not completed and escalate to regional operational manager when not completed● Turned around failing stores by coaching team members and leading change projects on specific areas of process to lead them through a change project and involve other stakeholders within the business to aid a financial benefit to the stores and the company, which then can be evaluated to aid company rollout once change has landed within these stores

Key Responsibilities:● Delivered sustained financial improvements to profit protection. (Security, shrink, compliance loss and process compliance), whilst ensuring industry leading guarding to protect profit and property● Beat budget and land the profit protection business plan managing within the framework of continuous improvements and risk● Identified through the risk model opportunities or risks associated with the Profit protection scorecard and coach lead store teams to seize these opportunities and mitigate risks● sing data intelligence, what skills, and expertise is required to deliver sustainable resolution to improve loss across their business area● Upskilled management and colleague capability by coaching on process resolution to deliver improved results● Carried out risk assessments at potential new stores from a Profit Protection perspective, made recommendations relating to equipment, crime and security management● Supported new stores pre and post opening, ensuring crime and security management principles are in place through coaching● Delivery of budget revenue and capex expenditure● Drove performance by supporting stores to create next steps and evaluate store performance at agreed timescales● Analysed data to determine where best to spend time and resources to drive profit protection KPI's and deliver return on investment● Provided Profit Protection expertise (process or crime related) to store and leadership teams in the spirit of protecting people. Profit and property through an ever improving Profit Protection scorecard

Opening and setting up the largest store opening in the south east this year. With 250 staff overseeing their training programme and working to deadlines to ensure store opening date is metAll Training materials and new projects are my responsibility to roll out and ensure that all members are staff are trained and competent to meet this requirement.Key ResponsibilitiesIn charge of all aspects of Day to Day operations at store level.• Responsible for over 250 staff and their welfare • Ensuring that all KPI’s are delivered in line with the business plan and through great engagement• Wastage reviewed on a daily and weekly basis to ensure that compliance and profitability are delivered consistently • Labour Turnover • Compliance audits actioned in line with the health and safety team and operational team• Customer service satisfaction scores are delivered through great coaching and role-modelling• Profit And loss targets all issued from head office and challenge any business issues outside of BAU through external factors• Working alongside with area managers and regional directors on store visits to deliver great shop standards and support the challenge back to head office of new process and change where things have worked well and what could be improved through an agile way of working• Ensuring operations store standards are achieved daily for customers • Ensuing all communication is managed all the way from the management team to the shop floor staff and ensure the delivery of this robust and embedded I am currently overseeing a project within the store in regards to availability.This is currently being roll out to the other 19 stores in our region, to which we are the lead store for issues and ideas.

Manage and lead 7 departments on the fresh food Side of the business and accountably for all aspects of this, including sales,profit, people development and operational standard. Also covering other sites while other senior managers are out of the business.• Targets are hit including sales, wastage, labour, shrink and controllable costs• Managing Head Office relationship on all aspects of the business Via audits, compliance and daily operations• Dealing with sales managers for requesting stock and engaging them to hit targets for control costs• Managing customer service expectations dealing with customers on a face to face basis to sort any problems that they may have had• Dealing with reps. on promotion sites to ensure the most sales and profit could be made for the business• Working with EHO, Trading Standards, Police And Fire Brigade• Managing with staff rotas, holiday planning and HR Issues( sickness and disciplinary Matters )• Working alongside with area managers and regional directors on store visits

Overall responsibility for store operations on day to day basis. Managing team between 100-250 staff.Ensuring the compliance of all food safety, health and safety and company policy.To ensure sales target, waste plans and wage plans are all met.In charge of all aspects of Day to Day operations at store level.• Responsible for over 200 staff and their welfare. • Ensuring all targets are met e.g. Sales• Wastage• Labour Turnover • Compliance audits• Customer service satisfaction Scores• Profit And loss targets all issued from Head Office• Working alongside with area managers and regional directors on Store Visits• Ensuring Operations Store standards are achieved daily for customers. • Ensuing all communication is managed all the way from the management team to the shop floor staff.

Key ResponsibilitiesIn charge of all aspects of Day to Day operations at store level.• Responsible for over 200 staff and their welfare. • Ensuring all targets are met e.g. Sales• Wastage• Labour Turnover • Compliance audits• Customer service satisfaction Scores• Profit And loss targets all issued from Head Office• Working alongside with Area Managers and Regional Directors on Store Visits• Ensuring Operations Store standards are achieved Daily for customers. • Ensuing all communication is managed all the way from the management team to the shop floor staff.