William William Vasquez Email & Phone Number

United States

I took on a supervisory and new hire training role at Terason.

Burlington, Ma

United States, Framingham Ma

A description of the daily process I was in charge of. • Creating Algorithm reports based on suspicious activity. • Creating Reports to prevent Account Take Overs. • You need to be able to communicate effectively as you are sending reports to several different teams. • A thorough analytical thought process was required • Heavy weight was behind every decision made with fraud inspection and transaction approval

Cambridge, Ma

A very thorough analytical thought process is required for this role and hard decisions had to have been made on a daily basis. I was constantly busy in this position and I was able to keep myself motivated through the entire process.I handled all customer facing issues and the handling of most of the back end processes.A description of the Back End Processes I was in charge of. • I worked all Chargebacks received from start to finish (Created documents and rebuttals) • In charge of approving/denying every single transaction that was initiated • Reviewing every transaction that was initiated for possible fraud • I updated the companies procedures/guidelines for daily activities for associates • The creation of Training Decks for new associates or for other associates in generalA description of the Customer Facing Situations I was in charge of • Answering telephones and handling live chat • Working customer submitted tickets on a daily basis • I sent out emails regarding special offers and discounts • Reviewing customer complaints and directly communicated with them to resolve the issueOther Miscellaneous work within this role. • I was also an Executive Assistant for the CEO of the company - Sending calendar invites and setting meeting dates/times.

Providence, Rhode Island Area

This position was primarily a back office role.Here is a list of the demands of this role. • The negotiation with merchants of all types that have disputes with our cardholders in the form of Chargebacks. • Resolving complex situations through regulations and processes within VISA’s systems was a daily process. • The requirement of making significant amounts of decision making. • You required an analytical thought process in which very difficult and many hard choices had to be made. • This position required a vast amount of training daily with new systems and new regulations that were in place. • Self motivation was a requirement to be able to keep yourself productive through the routine and repetitive processes.

East Providence, Rhode Island

This position was in a call center environment.Here is a list of the demands of this role. • I had to resolve complex situations by phone and educate customers on how to avoid these situations going forward. • Assisting customers with inquiry and maintenance requests for accounts and services. • Providing advice and feedback on ideas to help improve the learning process for our customers. • Completing evaluation forms based on associate performance against expectations and developed action plans. • Provided assistance in the coaching and development for recent K performers. *Top Rated Associates*

Foxboro, Massachusetts

This position was in a Retail Store.Here is a list of the demands of this role. • Creation of lists of products that were needed/trending for our inventory that may need to be restocked or prepared for. • The layout of the merchandise that was popular was created everyday to make sure those items were readily available. • I assisted customers with the merchandise and to provide additional services that they would need to make their experience the best possible. • Supervised associates while the manager and the assistant manager were not available. • I supervised a total of ten associates, finding activities when it was slow for the associates to make all their time spent at the workplace was more productive. • Take account for all items in the building to validate work progress throughout the day and to make sure we did not have any losses. • Shrinkage report was filed based on the losses (If any) from the total of the day. • Fun contests were created for fellow associates to keep morale high whenever extra time was available.

North Attleboro, Massachusetts

Here is a list of the demands of this role. • The creation of lists for the products needed for Theatre/Concession shipments. • Moving incoming shipments to designated places on sales floor and stock room. • Assisting customers with the merchandise they needed to make their experience the best possible. • Managing/supervising the workplace while the manager and the assistant manager were not available. • I supervised a total of six associates, finding jobs when it was slow for the associates to make all their time spent at the workplace more productive. • I had to account for all items in the building to validate work progress throughout the day and to make sure we did not have any losses.